With the estos tech essentials, we have summarized the latest essentials around technology and support from our portal support.estos.de.

IN PRACTICE

Dialing from Microsoft Outlook 2016 contacts via ProCall Enterprise

PROCALL ENTERPRISE MICROSOFT OUTLOOK 2016 DIAL CONTACTS BUSINESS CARD 

Pressing the handset icon in the business card of a contact especially in Microsoft Outlook 2016 may not trigger dialing to one of the stored phone numbers by ProCall. Here you will find a tip on what to consider for successful dialing.

IN PRACTICE

Group permissions and superordinate role Group leader

PROCALL ENTERPRISE CONFIGURATION PERMISSIONS RIGHTS ALLOCATION     

With ProCall Enterprise, you have the option of specifying a group leader and deputy when assigning authorizations via groups in the UCServer administration. Group leaders and deputies have special rights and do not necessarily have to be members of a group. Our example shows the configuration procedure on the UCServer when you define the role of a group leader. In this example, the group leader should be allowed to see who the group members are calling. Group members, on the other hand, should not be able to see who the group leader is talking to on the phone.

IN PRACTICE

Firewall configuration – positive list for use of online services with UCConnect and ProCall Meetings

UCCONNECT PROCALL MEETINGS FIREWALL CONFIGURATION ONLINE SERVICES PORTS IP ADDRESSES

We have listed hostnames and IP addresses of online services used by estos services such as UCConnect or ProCall Meetings.
This list can be used when special firewall settings with a positive list are needed so that UCServer or other clients can reach services on the internet.

Please be sure to note that IP addresses and DNS entries can change continuously. It is therefore recommended to work with wildcards when creating a positive list.
You can find the continuously updated overview here:

PRODUCTS 

New releases by estos – recently released

ECSTA METADIRECTORY PROCALL MEETINGS RELEASES RELEASE NOTES MAINTENANCE 

  • ECSTA 6.0.2.710 was released on  as a maintenance release to replace ECSTA 6.0.2.708. 
    Troubleshooting ECSTA for Avaya IP Office
    ECSTA 6.0.2 Release Notes

The overview of our Release Notes can be found here...

PRODUCTS 

Announcements PLCA Product Life-Cycle Announcement

DISCONTINUED ECSTA END-OF-SALE END-OF-MAINTENANCE END-OF-LIFE

ECSTA for CME (CallManager Express) was discontinued by estos on  (PLCA).

End-of-Sale (EOS)

 

End-of-Maintenance (EOM)

 

End-of-Life (EOL)

 

Subject: Supported PBX versions Cisco CallManager Express and Cisco Unified Communications (UC) 500.

Support for the ECSTA for Cisco CME can only be offered for Cisco CME releases lower than 12.6, because the CTI CSTA Protocol Suite from Cisco is "End of Support" since this release.

DATES 

Smart Working with estos: 1st Digital Partner Forum with Tech Sessions

SAVETHEDATE EVENT EVENT ONLINE PARTNER

The 1st estos Digital Partner Forum will take place from 1-4 March 2021. In interactive web sessions with selected technology partners, estos makes a presentation on how to optimally implement the flexible workplace.

By techies – for techies: The Tech Sessions in the afternoon offer an insight into the installation and configuration of estos software products. In just under 90 minutes, technical colleagues from estos will provide you with helpful technical tips and tricks for your everyday work in live installations.

YOUR CONTRIBUTION

Do you have a contribution or suggestions for the next Tech Essentials? Then write to techessentials@estos.de

At support.estos.de you will find technical information and helpful articles on installation, commissioning, operation, maintenance, troubleshooting, tutorials, interesting facts about estos software and products in the various system environments. The articles are subject to constant revision and updates.