estos Tech Essentials January 2022
With the estos tech essentials, we have summarized current essentials around technology and support from our portal support.estos.de.
USEFUL INFORMATION
ProCall Enterprise and STARFACE Cloud PBX successfully tested
PROCALL ENTERPRISE PBX TELEPHONE SYSTEMS TC CONFIGURATION CLOUD SOFTPHONE ECSTA FOR SIP PHONES INTEROPERABILITY
We have successfully tested the interaction between ProCall Enterprise and the STARFACE Cloud PBX and provided corresponding profiles for the connection.
You can find connection instructions and an overview of the supported telephony functions here:
- Supported telephony functions for ProCall Enterprise with STARFACE Cloud PBX
- PBX-specific configuration: Setting up softphone functions (SIP) for STARFACE Cloud PBX – connection instructions
ProCall Enterprise and Busylight support: kuando Busylight models from Plenom
PROCALL ENTERPRISE BUSYLIGHT THIRD-PARTY PRODUCTS INTEROPERABILITY KUANDO PLENOM
From version 7.3.3 ProCall Enterprise with the Windows client supports additional kuando Busylight models from Plenom:
- Busylight Alpha Model 2
- Busylight Omega Model 2
In combination with ProCall Enterprise, Busylight makes it possible not only to see the display of presence or call status on your own screen in the ProCall Monitor, but also to signal it visually in a room/office: If a Busylight is connected to the workstation, the display indicates, for example, "busy" with a red light or "free/available" with a green light for all others in the same room. The colors of the powerful LED are matched to the ProCall presence management.
Please refer to the ProCall 7.3.3 Enterprise Release Notes. We have updated the interoperability details for ProCall 7 Enterprise under Supported third-party products accordingly:
ProCall 7.3 passes the safety-related test for third-party applications at ATRUVIA
PROCALL ENTERPRISE BANKING ATRUVIA INTEROPERABILITY AGREE21 CERTIFICATE
ATRUVIA (formerly Fiducia & GAD) has conducted the security check of third-party software for the communication solution ProCall 7.3 of estos GmbH via Ostertag DeTeWe and released it for use on agree21 client (Windows10, without role locked): This verifies the safety of the installation of the application. The ATRUVIA certificate dated 15 December 2021 for ProCall with the result of the test and corresponding requirements/recommendations can be requested from estos from now on.
Hotfixes for MetaDirectory 5 Enterprise and Replicators for EWS, Graph and Salesforce
METADIRECTORY ENTERPRISE REPLIKATOR UPDATE WARTUNG MAINTENANCE
MetaDirectory 5 Enterprise maintenance release version 5.0.16 was released in January. Two hotfixes were released to address issues with the EWS, Graph and Salesforce replicators.
Microsoft Dynamics 365 (CRM) replication fails with MetaDirectory 4 Enterprise – End of Life reached
METADIRECTORY ENTERPRISE REPLICATOR MICROSOFT DYNAMICS 365 UPDATE INTERFACES CLOUD SERVICES CRM
Update required. MD4 End of product life cycle. Interface changed by Microsoft. New replicator from MD 5 5.0.14
Indications are the error message in the database wizard: The connection to the server cannot be established... – Exception: Metadata contains a reference that cannot be resolved.
For Microsoft Dynamics 365, the interface for reading out the data has changed in such a way that a new development of the replicator had to take place. Microsoft has deactivated the old interface. An update to a current MetaDirectory 5 Enterprise version is specifically required if the replicator is to be used for Microsoft Dynamics 365. Starting with MetaDirectory 5 Enterprise version 5.0.14, there is a new replicator for Microsoft Dynamics 365. MetaDirectory 4 Enterprise has already reached the end of the Product life cycle, therefore no further software changes will be made to MetaDirectory 4 Enterprise and the provision of documentation, product information and installation packages has been discontinued.
Data protection-friendly basic settings in ProCall Enterprise – GDPR
PROCALL ENTERPRISE GDPR CONFIGURATION ADMINISTRATION DATA PROTECTION
ProCall 7 Enterprise and ProCall 6 Enterprise already offer privacy-friendly default settings during installation. These can also be changed after installation in the UCServer administration:
E.g. profile settings, deleting journal entries, chat messages, cleaning up shared content, logging (error) events etc.
Update on overview of our addition to the list of processing activitie:
ProCall Enterprise and Cloud PBX Ready: C+ITEC AG is now called Firstcom Europe
PROCALL ENTERPRISE PBX INTEROPERABILITY CITEC FIRSTCOM
Our partner C+ITEC has informed us accordingly: In the future, C+ITEC AG will operate under the name Firstcom Europe AG. https://www.openpr.com/
The change of name has an impact on the presentation of the company's image, but as far as we know does not entail any functional changes to the Universe Cloud.
We are currently working on updating all relevant information about ProCall Enterprise and the Universe Cloud PBX from Firstcom (formerly C+ITEC) accordingly and adjusting the profile to be selected.
Here you can find the current information about Cloud PBX Universe with ProCall Enterprise:
- PBX-specific configuration: Setting up softphone functions (SIP) for C ITEC Universe Cloud Connect – connection instructions
- Supported telephony functions for ProCall Enterprise with Universe Cloud
IN PRACTICE
ProCall Enterprise and integration in Microsoft Teams
PROCALL ENTERPRISE INTEROPERABILITY MICROSOFT TEAMS INTEGRATION PRESENCE
As announced, estos has revised ProCall Enterprise for integration in/with Microsoft Teams. We have compiled here what to consider for a perfect interaction between estos ProCall Enterprise and Microsoft Teams:
Here you will find information on requirements, commissioning, possible uses and which presence states are specifically synchronized:
UCConnect: Unlock cloud services – End customer account and retailer account – ProCall Business
UCCONNECTPROCALL MEETINGSPROCALL BUSINESSCOMMISSIONINGRETAILER ACCOUNT
For estos partners incl. certified resellers, there is a special retailer account in the UCConnect portal. The management of end customer accounts via the retailer account is relevant for the correct conclusion of contracts (especially AV contracts) between estos and the end customer company. We have compiled the essential differences in a new article and show here which special features play a role, for example, in the activation of ProCall Business via UCConnect:
- Activate ProCall Business in the UCConnect portal
ProCall Business license cannot be entered in the UCConnect portal
- Resend invitation e-mail for user accounts
ProCall client for Windows does not show your own line – what to do?
PROCALL ENTERPRISE LINES TROUBLESHOOTING ANALYSIS PBX TELEPHONE SYSTEM
On the ProCall client for Windows, the user's own lines are not displayed at the top next to the profile picture. On the ProCall Client for Windows, the user's own lines are not displayed at the top next to the profile picture. Possible causes (missing line, deactivated line, no assignment of the line to the user or incorrect location settings) and how you can proceed is shown in our new article:
ECSTA for SIP Phones: How wo manage deivices IDs in a multi-client environment
PROCALL ENTERPRISE LINES ECSTA FOR SIP PHONES CONFIGURATION INSTANCE
If in a uaCSTA environment the lines of multiple clients with overlapping extension ranges ("duplicate lines") are to be managed separately and multiple device IDs are to be assigned (location, activation, etc.), it makes sense to set up 1 uaCSTA server and 1 ECSTA instance with dynamic line image. How to proceed with this from version 5.0.5.25 of ECSTA for SIP Phones is shown in our new article:
PRODUCTS
New releases at estos – recently released
PROCALL ENTERPRISE PROCALL BUSINESS PROCALL MEETINGS METADIRECTORY 5 ENTERPRISE ECSTA RELEASESRELEASE NOTESMAINTENANCE
- ProCall 7 Enterprise 7.3.3 was released on as a maintenance release.
ProCall 7.3.3 Enterprise Release Notes - MetaDirectory 5 Enterprise version 5.0.16 was released on as a maintenance release.
MetaDirectory 5.0.16 Enterprise Release Notes - ECSTA 6 version 6.0.6.852 was released on as a maintenance release.
ECSTA 6.0.6 Release Notes
You can find an overview of our Release Notes here...
DATES
18 January 2022: Premiere Tech Essentials LIVE – ProCall Enterprise groupware integration of Microsoft interfaces
PROCALL ENTERPRISE TECH ESSENTIALS LIVE PARTNER WEBINAR TECHNOLOGY COMMISSIONING MICROSOFT OFFICE OUTLOOK
| Tech Essentials LIVE Webinar online – exclusively for certified estos partners Language: German |
Tuesday, 18 January 2022 – 11.00 Uhr | |
| Subject: ProCall Enterprise groupware integration of Microsoft interfaces | |
| Submit questions in advance on this subject to the speaker Nicolai Hanisch: techessentials@estos.de |
15 February 2022: Tech Essentials LIVE – MetaDirectory 5 Enterprise – Startup replicator for Microsoft Dynamics 365
PROCALL ENTERPRISE TECH ESSENTIALS LIVE PARTNER WEBINAR TECHNOLOGY COMMISSIONING MICROSOFTDYNAMICSCLOUD
| Tech Essentials LIVE Webinar online – exclusively for certified estos partners Language: German |
Tuesday, 15 February 2022 –11.00 Uhr | |
| MetaDirectory 5 Enterprise - Startup replicator for Microsoft Dynamics 365 | |
| To register -> | |
Submit questions in advance on this subject to the speaker Nicolai Hanisch: |
YOUR CONTRIBUTION
Do you have a contribution or suggestions for the next tech essentials? Then write to techessentials@estos.de
At support.estos.de you will find technical information and helpful articles on installation, commissioning, operation, maintenance, troubleshooting, tutorials, interesting facts about estos software and products in the various system environments. The articles are subject to constant revision and updates.