estos Tech Essentials November 2022
With the estos tech essentials, we have summarized current essentials around technology and support from our portal support.estos.de.
USEFUL INFORMATION
ProCall 8 Enterprise available – technical overview at support.estos.de
PROCALL ENTERPRISE UNIFIED COMMUNICATIONS PROCALL 8 MAJOR RELEASE
Since 27/10/2022 the new ProCall 8 Enterprise software is available. What can be expected from the new major release and how will the newly available features and possibilities be used or set up?
We have compiled the most important articles on ProCall 8 Enterprise in an overview at support.estos.de:
Here you will find highlights, key requirements, release notes, version comparisons and other important information:
ProCall 8 Enterprise and the new SIP trunk registration (via SIP system networking) – enabling softphone functions
PROCALL ENTERPRISE COMMISSIONING SOFTPHONE SIP PBX TELEPHONE SYSTEM REGISTRAR
As of ProCall 8 Enterprise, it is now also possible to map the SIP softphone functionality via SIP system networking ("SIP trunk").
Thus, ProCall Enterprise now offers both connection variants SIP extension (subscriber registration) and SIP trunk (system networking), which can also be used in combination.
The new SIP trunk registration is initially supported for the following telephone systems, others will follow: innovaphone, Unify OpenScape 4000.
Under Connection instructions for telephone systems, you will now also find the connection instructions for the telephone systems for which softphone functions can be activated with ProCall Enterprise via the new SIP trunk registration: :
In our new article, we compare what the SIP extension (subscriber registration) and SIP trunk (system networking) connection variants mean, how both variants can also be used simultaneously on the UCServer, and what advantages or disadvantages are associated with each:
New editor in ProCall 8 Enterprise – adjustments to the call window for contact details
PROCALL ENTERPRISE COMMISSIONING CONFIGURATION CALL WINDOW EDITOR BUSINESS PROCESS INTEGRATION SYSTEM INTEGRATION
The contact details and the contact display in the call window get a new look.
Since ProCall 8 Enterprise, knowledge of XSLT and programming is no longer required to customize ProCall call windows and contact details. A web editor developed specifically for this purpose now offers the option of configuring the contact details individually conveniently via a web page with little effort.
Requirements are:
- Microsoft Edge Browser
- or WebView2-runtime (based on Chromium)
You can find more information in our new article:
"VPN-less" with ProCall 8 Enterprise: Connect ProCall client for Windows easily via UCConnect
PROCALL ENTERPRISE COMMISSIONING CONFIGURATION UCCONNECT CLIENT FOR WINDOWS VPN-LESS PROCALL MOBILITY SERVICES REMOTE WORKING MOBILE WORKING
The ProCall client for Windows can also be used outside the company network without a VPN connection ("VPN-less").
New with ProCall 8 Enterprise, this is simplified through the use of UCConnect or ProCall Mobility Services licenses.
The Mobility Services licenses simplify the commissioning of ProCall mobile apps and the connection of the ProCall client for Windows via the internet. Those who already use ProCall Mobility Services automatically receive the connection to the ProCall client for Windows at no additional cost.
The licenses are device-independent, i.e. with one license several smartphones of one user can use the apps simultaneously as well as the ProCall client for Windows can connect via the internet:
Online licensing in ProCall 8 Enterprise
PROCALL ENTERPRISE UPGRADE MAINTENANCE LICENSE LICENSING SOFTWARE MAINTENANCE UCCONNECT
As of ProCall 8 Enterprise 8.0, licenses are no longer managed in UCServer, but (together with software maintenance contracts such as SPV and SA) via UCConnect.
For this online licensing you need:
- a UCConnect account in the UCConnect portal under https://portal.ucconnect.de
- a permanently stable internet connection between UCServer and UCConnect
More information on the new licensing process can be found here:
IN PRACTICE
Webinar Recording: Tech Essentials LIVE from 18/10/2022 – latest from product support
PROCALL ENTERPRISE UCSERVER CONNECTION NOTE COMMISSIONING SOFTPHONE TELEPHONE SYSTEM INNOVAPHONE PBX
Tech Essentials LIVE on 18 Oct 2022 under the subject "Latest from product support" covered the following topics:
- How do I use the support support.estos.de portal?
- Important support articles
- How do I create a ticket for estos product support?
With examples: Error cases, creating debug logs, Wireshark traces, memory dumps and crash dumps.
Here you can watch the recording of Tech Essentials LIVE from 18/10/2022
- Tech Essentials LIVE webinar recording from 18 October 2022:
News from estos product support
Language: German
Duration: approx. 65 minutes
Registration required. Enter your details to view the webinar recording.
Can I easily change the user name in ProCall Enterprise?
PROCALL ENTERPRISE ADMINISTRATION USER ADMINISTRATION UCSERVER USERNAME ACTIVE DIRECTORY
Whether and how you can change a user name for ProCall Enterprise (for example, in the case of a name change after a marriage) depends on whether you use file-based user management or user management via Active Directory in ProCall.
Our new article explains the options, how to do it and what you need to keep in mind.
How can I change/reset the admin password in MetaDirectory administrator?
METADIRECTORY ENTERPRISE ADMINISTRATION PASSWORD ADMINISTRATOR
In case you want to reset the admin password for MetaDirectory administrator and assign a new password, we have described the procedure for you in an article, via which registry entry you can delete the password.
Please note that changes in the registry and MetaDirectoryServer.xml require special expertise and access rights.
PRODUCTS
New releases at estos – recently released
PROCALL DATACENTER PROCALL ENTERPRISE RELEASE NOTES RELEASE NOTES MAINTENANCE
- ProCall DataCenter 2210.0 was released on as a service release.
ProCall DataCenter 2210.0 Release Notes - ProCall 8 Enterprise version 8.0 was released on as a major release (product release).
ProCall 8 Enterprise 8.0 Release Notes ProCall 7 Enterprise version 7.5.2 was released on as a maintenance release.
ProCall 7 Enterprise 7.5.3 Release Notes
You can find an overview of our Release Notes here...
DATES
15/11/2022: Tech Essentials LIVE – news from estos product support
PROCALL ENTERPRISE TECH ESSENTIALS LIVE PARTNER WEBINAR TECHNOLOGYADMINISTRATION
| Tech Essentials LIVE November 2022 Language: German |
Tuesday, 15 November 2022 – 11.00 a.m. | |
News from estos product support | |
| To registration -> |
Make a note now: 17/1/2023 Tech Essentials LIVE – news from estos product support
PROCALL ENTERPRISE TECH ESSENTIALS LIVE PARTNER WEBINAR TECHNOLOGY ADMINISTRATION
| Tech Essentials LIVE January 2023 Webinar online – exclusively for certified estos partners Language: German |
Tuesday, 17 January 2023 – 11.00 Uhr | |
News from estos product support |
For your planning: the estos Tech Essentials LIVE take place exclusively for certified estos partners with current topics from estos product support always on the third Tuesday of the month. Partners can register via my.estos.de.
Submit questions or suggested topics for Tech Essentials LIVE to the speakers: :
techessentials@estos.de
Reminder. Please schedule: estos Product Support – availability at the turn of the year 2022/2023
ESTOS PRODUCT SUPPORT TECHNICAL SUPPORT AVAILABILITY HOLIDAYS
Over the holidays (from Christmas Eve 24 December 2022 to Epiphany Friday 06 January 2023), we at estos product support will be there for you by appointment. We ask for your understanding that we will only be able to answer your technical inquiries during this period after the holidays.
Planning
If you are specifically planning measures for commissioning/maintenance work during this period that affect estos products, please be sure to make an appointment with us in advance via our ticket system so that we can help you with any problems that may arise.
Appointment inquiry & request callback & escalation
Without an appointment, we can otherwise only provide limited technical support.
From Monday, 9 January 2023 we will be back as usual for you.
Reminder: 31/12/2022 EOL (End of Life) for ProCall 6 Enterprise – end of deployment for mobile apps to PCE6.
PROCALL ENTERPRISE MOBILE APP PRODUCT LIFE CYCLE END-OF-LIFE DISCONTINUATION SMARTPHONES IOS ANDROID MAINTENANCE UPDATE/UPGRADE
End of Life (EOL) for ProCall 6 Enterprise is December 2022.
Please note that with EOL of ProCall 6 Enterprise the mobile apps will no longer work on this version,
We have already presented this in the article Deployment of ProCall mobile apps – end of life.
More information can be found here:
- Current ProCall mobile app version no longer works with ProCall Enterprise
- Product life cycle overview
YOUR CONTRIBUTION
Do you have a contribution or suggestions for the next tech essentials? Then write to techessentials@estos.de
At support.estos.de you will find technical information and helpful articles on installation, commissioning, operation, maintenance, troubleshooting, tutorials, interesting facts about estos software and products in the various system environments. The articles are subject to constant revision and updates.