estos Tech Essentials May 2023
With the estos tech essentials, we have summarized current essentials around technology and support from our portal support.estos.de.
USEFUL INFORMATION
Using ProCall Voice Services on the move – what should I bear in mind when commissioning?
PROCALL ENTERPRISE PROCALL VOICE SERVICES CLOUD PBX SMARTPHONES ADMINISTRATION MOBILE APP COMMISSIONING
ProCall Voice Services – the cloud PBX from estos – and the ProCall mobile app – for smartphones (iOS and Android) – are both add-ons to ProCall Enterprise.
In our new article, we show you what you should consider during setup/configuration so that ProCall Voice Services and the ProCall mobile apps can be used in combination:
IN PRACTICE
Video Tutorial: New features in ProCall 8 Enterprise Service Release 1 (Webinar recording)
PROCALL ENTERPRISE TECH ESSENTIALS LIVE VIDEO WEBINAR TECHNOLOGY ADMINISTRATION RECORDING
Tech Essentials LIVE in April 2023 covered new features in ProCall 8 Enterprise – SR1 – including New Chat Experience in ProCall for Windows, Web Proxy Support for Online Licensing and UCConnect Services.
We recorded the Tech Essentials LIVE for you as a video:
| Language: German |
You can also find the recording here now:
SIP phones cannot register at estos uaCSTA server for SIP phones – check network path and port assignment
ECSTA ECSTA FOR SIP PHONES TROUBLESHOOTING ADMINISTRATION
If SIP phones do not register with the uaCSTA Server for SIP phones, possible causes are an unavailable network path or a conflict in port assignment.
In our new article, we explain the possible causes and how to proceed if, for example, another application is already occupying the registrar port on the uaCSTA server computer.
Helpful information about the ports used can be found here:
ProCall 8 Enterprise Chat – what information is needed for debugging/error analysis?
PROCALL ENTERPRISE TROUBLESHOOTING PCE8 CHAT WEB TECHNOLOGIES ERROR ANALYSIS
Web technologies – client debug log is not enough – what info does the browser need to provide and how do I get this information?
Since the chat app in the ProCall client main window is based on web technologies, not all operations are logged in ProCall client debug logs (C:\Users\<username>\AppData\Local\estos\ProCall 8\logs). For certain observations, such as "There is no connection to the server...", outputs from the web development tools (DevTools) integrated in the browser used are therefore also necessary, which must also be provided for error analysis.
Our new article shows you how to do this:
MetaDirectory call number resolution does not always work – what could be the reason?
METADIRECTORY ENTERPRISE ADMINISTRATION CALL NUMBER RESOLUTION TROUBLESHOOTING REPLICATION DATA SOURCES SEARCH RESULTS
On an incoming call, a contact is not found, but it is present in the original data source. Partially, however, the contact is displayed as ~Company.
A possible reason could be that the phone number was assigned to a number field during replication, which is not taken into account during the search. Or not all records of the source were replicated due to primary key violations.
Our new article describes the possible course of action in this case
PRODUCTS
New releases at estos – recently released
PROCALL ENTERPRISE RELEASE NOTES RELEASE NOTES MAINTENANCE
- ProCall 8 Enterprise version 8.1.1 was released on as a maintenance release.
ProCall 8.1.1 Enterprise Release Notes ProCall 7 Enterprise version 7.7.1 was released on as a maintenance release.
ProCall 7.7.1 Enterprise Release Notes
You can find an overview of our Release Notes here...
DATES
Reminder for 31/5/2023: Goodwill provision for mobile apps expires!
PROCALL ENTERPRISE PCE6 END OF LIFE MOBILE APP
Please note: End of May is when ProCall mobile apps will no longer run with PCE6.
ProCall 6 Enterprise has reached end of life at the end of 2022. This also affects the ProCall mobile apps running with PCE6. Our goodwill provision for the ProCall Mobile Apps on ProCall 6 Enterprise will continue until 31 May 2023.
After that, you will no longer be able to use the ProCall mobile apps with a ProCall 6 Enterprise server.
Please upgrade to a ProCall version that is still in its life cycle as soon as possible.
For more information on current ProCall Enterprise versions, please refer to our product lifecycle overview
16/5/2023 Tech Essentials LIVE – Increase availability of MetaDirectory
PROCALL ENTERPRISE TECH ESSENTIALS LIVE PARTNER WEBINAR TECHNOLOGY ADMINISTRATION
| Tech Essentials LIVE May 2023 Language: German |
Tuesday, 16 May 2023 – 11.00 am | |
| News from estos Product Support | |
For your planning: the estos Tech Essentials LIVE take place exclusively for certified estos partners with current topics from estos product support always on the third Tuesday of the month. Partners can register via my.estos.de.
Submit questions or suggested topics for Tech Essentials LIVE to the speakers: :
techessentials@estos.de
YOUR CONTRIBUTION
Do you have a contribution or suggestions for the next tech essentials? Then write to techessentials@estos.de
NEWSLETTER
With the estos Tech Essentials we inform about current topics from technology and support at estos.
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At support.estos.de you will find technical information and helpful articles on installation, commissioning, operation, maintenance, troubleshooting, tutorials, interesting facts about estos software and products in the various system environments. The articles are subject to constant revision and updates.