estos Tech Essentials December 2023
With the estos tech essentials, we have summarized current essentials around technology and support from our portal support.estos.de.
USEFUL INFORMATION
ProCall 8 Enterprise specifications and ProCall version comparison
PROCALL ENTERPRISE OVERVIEW SPECIFICATIONS VERSION COMPARISON PCE8
A lot has changed with the new releases of ProCall 8 Enterprise, including the following functions in ProCall Enterprise since version 8.3:
- Softphone pickup via UCServer
- ChatGPT integration in TextChat
- Softphone connection STARFACE White Label
- ProCall App for Microsoft Teams
- Improvements to the ProCall mobile app for iOS
- Improvements to the contact data editor
- Improved overview in the UCServer status monitor
To give you a good overview, we have revised our ProCall Enterprise service directory and updated the ProCall Enterprise version overview:
Softphone connection to STARFACE White Label PBX - current overview of supported PPX
PROCALL ENTERPRISE STARFACE WHITE LABEL PBX
ProCall Enterprise now also supports softphone functionality for the STARFACE White Label PBX.
In the list of supported telephone systems, you will now also find the STARFACE White Label and the corresponding connection instructions and supported telephony functions:
- Overview SIP telephone systems for ProCall softphone – compatibility list
- PBX-specific configuration: Setting up softphone functions (SIP) for STARFACE White Label – connection instructions
- Supported telephony functions for ProCall Enterprise in combination with STARFACE White Label
LDAP directory as data source in the ProCall Enterprise client
PROCALL ENTERPRISE LDAP DIRECTORY NAME RESOLUTION SEARCH
ProCall Enterprise offers the option of setting up the ProCall Enterprise client as an LDAP client in order to integrate an LDAP directory:
- for name resolution for incoming calls
- in the search
When setting up the connection of an LDAP directory, the details of the LDAP server to be connected must be entered in the Directory service (LDAP) dialog:
IN PRACTICE
Video tutorial: New features in ProCall 8 Enterprise Service Release 3 (webinar recording)
PROCALL ENTERPRISE TECH ESSENTIALS LIVE PARTNER WEBINAR TECHNOLOGY ADMINISTRATION RECORDING PCE8 INNOVATIONS SERVICE RELEASE SR3
Our Tech Essentials LIVE webinar in November 2023 focused on the new features in ProCall 8 Enterprise service release 3. We recorded the Tech Essentials LIVE for you as a video:
| New features in ProCall 8 Enterprise Service Release 3
Language: German |
The overview of webinar recordings of our Tech Essentials LIVE can be found here ->
Provide server log files for ProCall Enterprise - Now also for coupling with Microsoft Teams and ChatGPT
PROCALL ENTERPRISE CONFIGURATION USER-DEFINED ACTIONS
Revised overview, now also for the logging for the coupling of ProCall with Microsoft Teams and for the logging of ChatGPT operations.
ProCall Client crashes during phone calls and other actions - Check Microsoft Edge WebView Runtime version
PROCALL ENTERPRISE TROUBLESHOOTING WEBVIEW2
If you notice that the ProCall client crashes during phone calls or other actions with the ProCall communication window, this may be due to an installed Microsoft Edge WebView Runtime version 120.0.2210.61.
In our new article, we have put together how you can check the installed version in the "Expert view" and update to a newer version manually if necessary:
PRODUCTS
New releases at estos – recently released
PROCALL ENTERPRISE PROCALL BUSINESS PROCALL MEETINGS ECSTA RELEASE NOTES RELEASE NOTES MAINTENANCE
- ProCall DataCenter 2310.0 was released on as a service release.
ProCall DataCenter 2310.0 Release Notes - ProCall 8 Enterprise version 8.3.2 was released on as a maintenance release.
ProCall 8.3.2 Enterprise Release Notes - ECSTA 6 version 6.0.14 was released on as a maintenance release.
ECSTA 6.0.14 Release Notes - MetaDirectory 6 Enterprise version 6.0.2 was released on Version 6.0.2 as a maintenance release.
MetaDirectory 6.0.2 Enterprise Release Notes - MetaDirectory 5 Enterprise version 5.0.22 was released on as a maintenance release.
MetaDirectory 5.0.22 Enterprise Release Notes - ixi-UMS Enterprise 8 version 8.00 is now available.
ixi-UMS 8.00 Documentation
You can find an overview of our Release Notes here...
DATES
estos product support – availability at the turn of the year 2023/2024
ESTOS PRODUCT SUPPORT TECHNICAL SUPPORT AVAILABILITY HOLIDAYS
Over the holidays (from Christmas Eve, 24 December 2023 to 05 January 2024), estos product support will be available for you by appointment.
We ask for your understanding that we will not be able to answer your technical inquiries during this period until after the holidays.
From Monday, 8 January 2024, we will be back for you as usual.
Make a note now: 23 January 2024 Tech Essentials LIVE – MetaDirectory Enterprise in large environments
METADIRECTORY ENTERPRISE TECH ESSENTIALS LIVE PARTNER WEBINAR TECHNOLOGY ADMINISTRATION
| Tech Essentials LIVE January 2024 Language: German |
Tuesday, 23 January 2024 – 11.00 a.m. | |
MetaDirectory Enterprise in large environments |
For your planning: the estos Tech Essentials LIVE take place exclusively for certified estos partners with current topics from estos product support always on the third Tuesday of the month. Partners can register via my.estos.de.
Submit questions or suggested topics for Tech Essentials LIVE to the speakers: :
techessentials@estos.de
YOUR CONTRIBUTION
Do you have a contribution or suggestions for the next tech essentials? Then write to techessentials@estos.de
NEWSLETTER
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At support.estos.de you will find technical information and helpful articles on installation, commissioning, operation, maintenance, troubleshooting, tutorials, interesting facts about estos software and products in the various system environments. The articles are subject to constant revision and updates.