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No dialing signal/busy tone for softphone for Windows
… July 2021 Observation When using Softphone with ProCall for Windows, no tones are heard. For example, no dial tone or busy signal is heard from the user during …
https://support.estos.de/en/procall-enterprise/analyse-des-softphone-verhaltens/kein-freizeichen-besetztton-fuer-softphone-am-procall-fuer-windows
Automatic line assignment does not work
… June 2021 Observation In the ProCall client, the user's own line is missing, although a phone number is entered for the user in the UCServer. In UCServer …
https://support.estos.de/en/procall-enterprise/automatische-leitungszuordnung-funktioniert-nicht
Create a full memory dump on the UCServer
… April 2021 This article explains how to set a so-called full memory dump on the UCServer and make it available for analysis. Please use these settings only if …
https://support.estos.de/en/procall-enterprise/erzeugen-eines-full-memory-dump-am-ucserver
Create a debug log of the remote TSP
… July 2022 This article explains how to create a so-called debug log of the remote TAPI driver and how to provide this for analysis. Procedure Control Panel – …
https://support.estos.de/en/procall-enterprise/erzeugen-eines-debug-logs-des-remote-tsp
Phone numbers in Microsoft Outlook 2016 cannot be dialed by clicking
… March 2021 We have no knowledge of when Outlook offers a clickable phone number. We have no programming influence on this. Unfortunately, we also learned that …
https://support.estos.de/en/procall-enterprise/waehlen-aus-microsoft-outlook/telefonnummern-in-microsoft-outlook-2016-lassen-sich-nicht-durch-anklicken-anwaehlen
Creating a debug log for the update service for the ProCall client
… This article explains how you can create a so-called debug log for the update service for the ProCall client and make it available for analysis. Logfiles can …
https://support.estos.de/en/procall-enterprise/erzeugen-eines-debug-logs-des-update-diensts-fuer-procall-client
ECSTA for Mitel MiVoice Office 400 shows line status red
… July 2023 Product relevance: estos ECSTA 6 Driver management – Lines – Line status The driver management for ECSTA for Mitel MiVoice Office 400 shows the …
https://support.estos.de/en/ecsta/ecsta-for-mitel-mivoice-office-400-zeigt-leitungsstatus-rot
Retrieving ProCall Enterprise client WebRTC statistics information
… Update status September 2023 Product relevance ProCall 8 Enterprise ProCall 7 Enterprise In the event of faults in the area of ProCall Enterprise SIP softphone …
https://support.estos.de/en/procall-enterprise/analyse-des-softphone-verhaltens/abruf-von-procall-enterprise-client-webrtc-statistik-informationen
ProCall mobile app for iOS "does not ring"
… June 2020. ProCall 6 Enterprise (EOL) When using ProCall Mobile for iOS, no acoustic signaling appears for incoming calls on the softphone line and the native …
https://support.estos.de/en/procall-enterprise/procall-mobile-die-mobile-apps/procall-mobile-app-fuer-ios-klingelt-nicht
UCServer cannot be installed on Microsoft Windows Server 2016
… October 2023 ProCall Enterprise from version 8.3 Observation When installing the UCServer, the installer terminates after entering the UCConnect data with an …
https://support.estos.de/en/procall-enterprise/ucserver-laesst-sich-nicht-auf-microsoft-windows-server-2016-installieren