With estos Tech Essentials we have summarized current essentials around technology and support from our portal support.estos.de.
Quality of Service (QoS) for ProCall Enterprise
PROCALL ENTERPRISE UCSERVER A/V AUDIO VIDEO SOFTPHONE QOS RTC REAL-TIME COMMUNICATION REAL-TIME COMMUNICATION NETWORK
When using the real-time communications functionality with softphone and audio/video chat of ProCall Enterprise version 6 or higher, it may be useful to prioritize the audio and video data to be sent by ProCall Enterprise in the network. This prioritization can be used to reduce delay and jitter when sending RTP packets in cases where competing sending of other packets is required by the operating system. Ensuring prioritized RTP packet delivery is particularly interesting if other applications with heavy outgoing network traffic are operated on the ProCall Enterprise Client or UCServer.
Migration paths for ProCall Enterprise
PROCALL ENTERPRISE UCSERVER CLOUD ADMINISTRATION ROLLOUT HOSTING
We have compiled an overview of how you can upgrade from older ProCall Enterprise versions to the current version 7. Please note the information on the required licenses (new purchase or upgrade license) and the information on the technical implementation of a migration.
Microsoft Active Directory Integration: Set up write access with dedicated users
PROCALL ENTERPRISE UCSERVER ACTIVE DIRECTORY PERMISSIONS
The article UCServer user management in Microsoft Active Directory – permissions and schema extension has been supplemented with the information that the write permissions for the attributes extensionName and proxyAddresses must be changed and that special configuration changes must be made to Microsoft Active Directory for this purpose.
More selected articles on these topics:
- UCServer user management and schema extension for Microsoft Active Directory with estos Active Directory tools
Tool for checking TAPI lines and TSP
PROCALL ENTERPRISE TAPI TSP ANALYSE LINES
With the tool ePhone.exe you can check the installed TSP TAPI Service Provider for the functionality of the TAPI lines and display currently usable performance features of the TSP.
ephone.exe supports the recording of sessions, which you can provide for analysis if necessary.
Analysis of the softphone behavior: No dial tone/busy tone
PROCALL ENTERPRISE SOFTPHONE SIGNALING SOUNDS
We have extended our guide to analyzing softphone behavior: If no dial tone or busy signal is heard on outgoing calls, you can check or configure the settings for sounds for Softphone and ProCall for Windows:
UCServer service does not start
PROCALL ENTERPRISE UCSERVER SERVICE CONFIGURATION
We have expanded our articles on the topic "UCServer service does not start". This may affect the creation of log files/debug logs when the UCServer service starts.
If dependencies of the UCServer service exist or Microsoft SQL Server should be started before the UCServer, you can proceed as follows:
- Deactivate dependencies on other services (telephony service) for the UCServer in the Service Control Manager
ECSTA for SIP Phones: Number signaling with leading hash #
ECSTA SIP UACSTA SIPPHONE
Calls to a group are prefixed with a "#" (also on the terminal device). This is delivered by the provider and forwarded by the phone to the ECSTA for SIP phones. You can create an Incoming Call Rule in the ECSTA for SIP Phones location under Phone Number Formatting to replace the # with the desired formatting.
Quick Start Guide for users: ProCall Client for Windows
PROCALL ENTERPRISE CLIENT FOR WINDOWS USER GUIDE TUTORIAL
For users, there is a user manual with an overview of the main functions of ProCall Enterprise using the example of ProCall Client for Windows.
ProCall Mobile App user guide Quick Start Guide for the user: ProCall Mobile App for ProCall 7 Enterprise – for iOS and Android
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At support.estos.de you will find technical information and helpful articles on installation, commissioning, operation, maintenance, troubleshooting, tutorials, interesting facts about estos software and products in different system environments. The articles are subject to constant revision and updating.