With estos Tech Essentials we have summarized current essentials around technology and support from our portal support.estos.de.

USEFUL INFORMATION

Quality of Service (QoS) for ProCall Enterprise

PROCALL ENTERPRISE UCSERVER A/V AUDIO VIDEO SOFTPHONE QOS RTC REAL-TIME COMMUNICATION REAL-TIME COMMUNICATION NETWORK

When using the real-time communications functionality with softphone and audio/video chat of ProCall Enterprise version 6 or higher, it may be useful to prioritize the audio and video data to be sent by ProCall Enterprise in the network. This prioritization can be used to reduce delay and jitter when sending RTP packets in cases where competing sending of other packets is required by the operating system. Ensuring prioritized RTP packet delivery is particularly interesting if other applications with heavy outgoing network traffic are operated on the ProCall Enterprise Client or UCServer.

USEFUL INFORMATION

Migration paths for ProCall Enterprise

PROCALL ENTERPRISE UCSERVER CLOUD ADMINISTRATION ROLLOUT HOSTING

We have compiled an overview of how you can upgrade from older ProCall Enterprise versions to the current version 7. Please note the information on the required licenses (new purchase or upgrade license) and the information on the technical implementation of a migration. 

USEFUL INFORMATION 

Microsoft Active Directory Integration: Set up write access with dedicated users

PROCALL ENTERPRISE UCSERVER ACTIVE DIRECTORY PERMISSIONS

The article  UCServer user management in Microsoft Active Directory – permissions and schema extension has been supplemented with the information that the write permissions for the attributes extensionName and proxyAddresses must be changed and that special configuration changes must be made to Microsoft Active Directory for this purpose.

More selected articles on these topics:

USEFUL INFORMATION 

Tool for checking TAPI lines and TSP

PROCALL ENTERPRISE TAPI TSP ANALYSE LINES 

With the tool ePhone.exe you can check the installed TSP TAPI Service Provider for the functionality of the TAPI lines and display currently usable performance features of the TSP.

ephone.exe supports the recording of sessions, which you can provide for analysis if necessary.  

IN PRACTICE

Analysis of the softphone behavior: No dial tone/busy tone

PROCALL ENTERPRISE SOFTPHONE SIGNALING SOUNDS     

We have extended our guide to analyzing softphone behavior: If no dial tone or busy signal is heard on outgoing calls, you can check or configure the settings for sounds for Softphone and ProCall for Windows:

IN PRACTICE 

UCServer service does not start

PROCALL ENTERPRISE UCSERVER SERVICE CONFIGURATION

We have expanded our articles on the topic "UCServer service does not start". This may affect the creation of log files/debug logs when the UCServer service starts.

If dependencies of the UCServer service exist or Microsoft SQL Server should be started before the UCServer, you can proceed as follows:

IN PRACTICE 

ECSTA for SIP Phones: Number signaling with leading hash #

ECSTA SIP UACSTA SIPPHONE

Calls to a group are prefixed with a "#" (also on the terminal device). This is delivered by the provider and forwarded by the phone to the ECSTA for SIP phones. You can create an Incoming Call Rule in the ECSTA for SIP Phones location under Phone Number Formatting to replace the # with the desired formatting.

TUTORIAL 

Quick start guide for users: ProCall client for Windows

PROCALL ENTERPRISE CLIENT FOR WINDOWS USER GUIDE TUTORIAL 

For users, there is a user manual with an overview of the main functions of ProCall Enterprise using the example of ProCall client for Windows. 

Also interesting:

ProCall mobile app user guide: Quick start guide for the user: ProCall mobile app for ProCall 7 Enterprise – for iOS and Android

YOUR CONTRIBUTION

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At support.estos.de you will find technical information and helpful articles on installation, commissioning, operation, maintenance, troubleshooting, tutorials, interesting facts about estos software and products in different system environments. The articles are subject to constant revision and updating.