Supported telephone systems for estos ProCall
List of interoperability/compatibility
The overview shows the telephone systems and Cloud PBX that can be used for ProCall Enterprise and ProCall Business.
August 2022
- In principle, estos ProCall Enterprise supports the use of all third-party TAPI drivers for controlling telephones. In addition, the telephone system can be connected with ECSTA.
- ProCall Business supports the connection for third party TAPI drivers for selected PBXs. The ECSTA for freely given telephone systems are integrated in ProCall Business.
- Information on older telephone systems supported by estos ECSTA is archived at https://www.estos.com/products/ecsta-series.
- In the following list you will find the information about estos ProCall Enterprise versions from version 6.0 or ProCall Business from 21H1.
With the MultiVendor strategy, ProCall basically supports interoperability and collaboration with telephone systems from different vendors. (on-premises and cloud PBX).
How will interoperability in the telephone system be technically implemented in ProCall?
Depending on the telephone system, ProCall variant (Business, Enterprise, DataCenter) and technical requirements or integration depth, the connection/communication between ProCall and telephone system(s) is realized via the following standards/connection options:
Use case CTI (Computer Telephony Integration/Computer Assisted Telephony)
- TAPI or TSP (TAPI Service Provider)
uses the TAPI interface or works together with the respective system TSP - ECSTA (CSTA middleware from estos specifically developed for certain telephone systems)
- ECSTA for SIP phones (TAPI driver specifically developed by estos for certain SIP end devices)
- TAPI or TSP (TAPI Service Provider)
Use case telephony via computer/smartphone
- SIP softphone functionality (integrated softphone functionality for VoIP telephony)
Telephone system (on-premises) | Connection via TAPI | Connection via SIP for softphone | ||
|---|---|---|---|---|
| ProCall Enterprise version | ProCall Business version | ProCall Enterprise version | ProCall Business version | |
Agfeo | ||||
ES Series
| from 6.0 | - | - | - |
Alcatel Lucent | ||||
OXO Connect
| from 6.0 | from 21H1* | from 6.1 | from 21H1 |
OmniPCX Enterprise (OXE)
| from 6.0 | - | from 6.3.0 | - |
4400 Series
| from 6.0 | - | - | - |
Asterisk | ||||
Asterisk Version 15.5
| from 6.0 | - | from 6.3 | - |
Auerswald (FONtevo) | ||||
AuerswaldCOMpact/COMmander
| from 6.0 | from 21H1* | from 6.2 | from 21H1 |
Avaya | ||||
IP Office Connect
| from 6.0 | from 21H1* | from V 6.1 | from 21H1 |
Aura Communication Manager
| from 6.0 | - | - | - |
bintec elmeg | ||||
be.IP plus
| from 6.4 | 21H1* | from 6.4 | 21H1 |
Cisco | ||||
Cisco Communication Manager
| from 6.0 | - | - | - |
innovaphone | ||||
innovaphone IP811 and greater
| from 6.0 | 21H1* | from 6.2 | 21H1 |
Mitel | ||||
MiVoice Office 400
| from 6.0 | 21H1* | from 6.1 | 21H1 |
MiVoice MX-ONE
| from 6.0 | - | from 6.1 | - |
MiVoice Business
| from 6.0 | - | - | - |
MiVoice 5000
| from 6.0 | - | - | - |
OpenCom 100
| from 6.0 | - | - | - |
Panasonic | ||||
KX-NSX 1000/2000
| from 6.0 | 21H1* | from 6.1 | 21H1 |
NS Series, KX-TDA, KX-TDE, KX-NCP
| from 6.0 | 21H1* | - | - |
Telekom | ||||
Octopus F (X3, X5, X8)
| from 6.0 | from 21H1* | from 6.2 | from 21H1 |
Unify | ||||
OpenScape Business (X3, X5, X8)
| from 6.0 | from 21H1* | from 6.2 | from 21H1 |
OpenScape 4000
| from 6.0 | - | - | - |
STARFACE | ||||
STARFACE (Hardware Appliance / VM Edition) | 7.3.3 | 22H1 | ||
*No TSP is made available to the server. The functionality is only available to ProCall Business, but not to any third-party program.
Cloud PBX | Connection via TAPI | Connection via SIP for softphone | ||
|---|---|---|---|---|
ProCall Enterprise version | ProCall Business version | ProCall Enterprise version | ProCall Business version | |
autphone
| 7.0 | - | 7.0 | 21H1 |
bis. cloud
| 7.1.5 | - | 7.1.5 | 21H1 |
BroadSoft BroadWorks
| from 6.0 | |||
Communi5 Voice Application Server(formerly Teles)
| from 6.0 | |||
Firstcom (formerly C+ITEC) Universe Cloud
| 7.1.5 | - | 7.1.5 | 21H1 |
HFO Crown Centrex
| 7.0 | - | 7.0 | 21H1 |
MK Network services | 7.2 | 21H2 | ||
nfon (BETA) | 7.0 | |||
OstertagDeTeWe, OD Cloud (vPBX) | 7.3 | 22H1 | ||
Placetel PROFI vPBX | 7.3 | 22H1 | ||
reventix
| 7.0 | - | 7.0 | 21H1 |
STARFACE | 7.3.3 | 22H1 | ||
Third-party products
estos guidelines for the support of third-party products apply.
Version note
Since estos has no influence on the further development of the supported telephone systems by the manufacturer, we cannot guarantee that the overview described above will also be valid without restriction for future releases.
Further information
Where can I find information on supported telephone systems and connection instructions?