Supported telephony functions for ProCall Enterprise with Mitel MiVoice Business
May 2024
This overview delivers information about estos ProCall Enterprise supported features
- operating on SIP devices via estos uaCSTA Server and estos ECSTA for SIP Phones (TAPI)
- SIP softphone operations via direct SIP communication to the PBX (SIP).
| ProCall Enterprise | V 8.5 |
|---|---|
| PBX/Cloud PBX | Mitel MiVoice Business from V 9.1 |
| with device/telephone | Mitel end devices |
| TSP | ECSTA for Mitel MiVoice Business |
| Action | ProCall Enterprise Client for Windows | ProCall Mobile App *** | ||
|---|---|---|---|---|
TAPI | SIP | Android | iOS | |
Dial | ☑ | ☑ | ☑ | ☑ |
Hang up | ☑ | ☑ | ☑ | ☑ |
Answer call | ☑ | ☑ | ☑ | ☑ |
Hold call | ☑ | ☑ | ||
Retrieve conversation | ☑ | ☑ | ||
Reject call | ○ | ○ | ○ | ○ |
Forward call (without answering) | ☑ | ☑*1 | ||
Forward call (after answering) | ☑ | ☑*2 | ||
Set up consultation call | ☑ | ☑ | ||
Toggle | ☑ | ☑ | ||
Connect consultation call | ☑ | ☑ | ||
Initiate second call (e.g. from Hold) | ☑ | ☑ | ||
Accept second call | ○ | ☑ | ||
Reject second call | ○ | ☑ | ||
Forward second call (without answering) | ○ | ☑ | ||
Forward second call (after answering) | ○ | ☑ | ||
| Second call on SIP line | ☑ | ☐ | ||
Incoming call on SIP Line while active mobile phone call: | ||||
| ☑ mobile phone call is terminated | ☑ mobile phone call on hold ** | ||
| ☑ caller receiving busy | ☑ | ||
Incoming mobile phone call while active SIP line call: | ||||
| ☑ SIP line call on hold | ☑ SIP line call on hold | ||
| ☑ | ☑ | ||
Create conference (3 participants) | ☑ | ☑ | ||
Add further participant to conference call | ☐ | ☐ | ||
Remove participant from conference call | ○ | ☑ | ||
Pickup call | ||||
| ☑ | — | ||
| ☑ | — | ||
| — | ☑ | ||
| — | ☑ | ||
DTMF | ☑ | ☑ | ☑ | ☑ |
Dial ringing tone | ◊ | — | ||
Call forwarding | ||||
| ☑ | — | ||
| ◊ | ◊ | ||
| — | ☑*2 | ||
Do not disturb | ||||
| ☑ | ☑ | ||
| ☑ | ☑ | ☑ | ☑ |
Legend
| ☑ | Function available |
| ☐ | Availability or function planned |
| — | Not relevant |
| ○ | Not applicable due to technical limitations |
| ◊ | Function not tested, full tests are pending |
| *1 | If the call is forwarded to a busy/DND subscriber, the caller hears a dial tone. |
| *2 | If an attempt is made to forward the call to a busy/DND subscriber, the call is not put through. |
| ** | depending on the functions of the network provider |
| *** | Supported functions for SIP lines in ProCall Mobile Apps for connection via estos UCConnect |
Hinweis zum Zweitanruf
With the Mitel MiVoice Business telephone system, second calls cannot be controlled via TAPI.
We recommend deactivating the second call for Mitel telephone terminals.
To do this, go to System Feature Settings - Class of Service Options in User Profile under "Campon" disable the option "External Campon Allowed" .
The setting only affects Mitel end devices. The SIP lines still have the "second call" function in full.
Version info
Since estos has no influence on the further development of the supported telephone systems by the manufacturer, we cannot guarantee that the manual described above is also valid for future releases and e.g. other end devices without restrictions.