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Softphone lines out of service – Web Service/Audio Relay not available after update to 8.3
… October 2023 Observation The softphone lines cannot be registered after a UCServer update to version 8.3. ProCall client: Line is offline In estos ProCall …
https://support.estos.de/en/procall-enterprise/analyse-des-softphone-verhaltens/softphone-leitungen-ausser-betrieb-web-service-audio-relay-nach-update-auf-8-3-nicht-verfuegbar
Problems with character encoding in ODBC text replication
… July 2023 Observation If the ODBC replicator with the Microsoft Access text driver is used instead of the text replicator, there may be a problem with the …
https://support.estos.de/en/metadirectory-enterprise/replikator-fuer-text-csv-dateien-bricht-ab-und-zeigt-fehlgeschlagen-an/probleme-mit-der-zeichencodierung-bei-odbc-textreplikation
Empty chat window. Error in UCServer "Field 'ReplyToSeqID' not found"
… December 2020. ProCall Client in conjunction with Microsoft SQL Server. Observation Chatting in ProCall Client (using Microsoft SQL Server) is not possible: the …
https://support.estos.de/en/procall-enterprise/leeres-chat-fenster-fehler-im-ucserver-field-replytoseqid-not-found
Problems with Microsoft Access databases after November 2019 security updates: "Query [query name] is corrupted"
… December 2019 Subject: ProCall versions up to 5.x Microsoft Access is no longer used as a database for user management in newer ProCall versions. After November …
https://support.estos.de/en/procall-enterprise/probleme-mit-microsoft-access-datenbanken-nach-november-2019-sicherheitsupdates-abfrage-name-der-abfrage-ist-beschaedigt
ProCall client crashes during MakeCall and other actions
… 15/12/2023 Observation The ProCall client crashes during MakeCall and other actions. Possible cause Microsoft Edge WebView2 Runtime Version 120.0.2210.61 …
https://support.estos.de/en/procall-enterprise/absturz-procall-client-beim-telefonieren-und-anderen-aktivitaeten-mit-dem-gespraechsfenster
Analysis: Using the TAPI Test Tool ePhone.exe to check TAPI lines of the TSP
… March 2024 The ePhone.exe tool allows the verification of the installed TAPI Service Provider (in the following called TSP) on the functionality of the lines …
https://support.estos.de/en/procall-enterprise/analyse-nutzung-des-tapi-test-tools-ephone-exe-zur-ueberpruefung-von-tapi-leitungen-des-tsp
Analysis for TAPI lines: Create trace with tapicaps.exe
… March 2024 Using the tool TAPI-Capabilities consisting of the application file TapiCaps.exe you can create trace files for individual or multiple TAPI lines to …
https://support.estos.de/en/procall-enterprise/analyse-fuer-tapi-leitungen-trace-erzeugen-mit-tapicaps-exe
UCServer service does not start
… Update status March 2024 Product relevance estos ProCall 8 Enterprise estos ProCall 7 Enterprise Observation The UCServer service does not start automatically …
https://support.estos.de/en/procall-enterprise/wissenswertes-ucserver-dienst-startet-nicht/ucserver-dienst-startet-nicht
Error 0x00000001 when saving user/group settings
… December 2020 Observation If a Microsoft Active Directory is used as the user database, the problem occurs that the error 0x00000001 is displayed when changing …
https://support.estos.de/en/procall-enterprise/fehler-0x0000000001-beim-speichern-von-benutzer-gruppeneinstellungen
Active Directory users missing in UCServer
… November 2020 Observation Although an Active Directory user account exists, it does not appear in the UCServer user management. Consequently, the user cannot …
https://support.estos.de/en/procall-enterprise/active-directory-benutzer-fehlen-im-ucserver