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ProCall app for Microsoft Teams is not displayed correctly
… March 2024 Observation In my Microsoft Teams client the ProCall app for Microsoft Teams is integrated and can be selected in the Apps . The ProCall app is now …
https://support.estos.de/en/procall-enterprise/procall-app-fuer-microsoft-teams/procall-app-fuer-microsoft-teams-wird-nicht-richtig-angezeigt
See phone numbers: Call partner of a team member is not displayed despite permissions in monitor/favorites
… November 2023 Observation Despite user-to-user permissions "See outgoing and incoming phone numbers", the phone number of a colleague's call partner is not …
https://support.estos.de/en/procall-enterprise/rufnummern-sehen-gespraechspartner-eines-teammitglieds-wird-trotz-berechtigungen-in-monitor-favoriten-nicht-angezeigt
I cannot log in
… April 2021 Documentation Please refer to the documentation: Login …
https://support.estos.de/en/procall-meetings/troubleshooting-hilfestellung-bei-problemen/ich-kann-mich-nicht-einloggen
I keep having connection difficulties during a meeting
… April 2021 The functionality of an application like ProCall Meetings depends very much on a stable and working internet connection and free resources of the …
https://support.estos.de/en/procall-meetings/troubleshooting-hilfestellung-bei-problemen/ich-habe-waehrend-eines-meetings-immer-wieder-verbindungsschwierigkeiten
Yealink end devices cannot be used from the home office
… December 2020 Observation Yealink devices cannot be used from the home office. The phones can register with the uaCSTA server, but do not transfer line …
https://support.estos.de/en/release-notes/ecsta-6-0-release-notes/ecsta-6-bekannte-probleme-und-einschraenkungen/yealink-endgeraete-aus-dem-homeoffice-nicht-nutzbar
Contacts are not all read out – increase limitation of LDAP query
… January 2023. MetaDirectory 5 Enterprise. MetaDirectory 4 Enterprise. Observation MetaDirectory is queried via LDAP, not all contacts are read. The third-party …
https://support.estos.de/en/metadirectory-enterprise/kontakte-werden-nicht-alle-ausgelesen-limitierung-der-ldap-abfrage-erhoehen
ECSTA for Avaya IP Office cannot log in to Avaya IP Office
… August 2020 Login failed error message In the connection settings of the ECSTA driver the following error message appears when clicking on "Check connection": …
https://support.estos.de/en/ecsta/ecsta-for-avaya-ip-office-kann-sich-nicht-an-der-avaya-ip-office-anmelden
Creating a debug log for ProCall One R2
… This article explains how to create a debug log for ProCall One R2 and make it available for analysis. Log files can only be examined if meaningful anchor …
https://support.estos.de/en/procall-one/erzeugen-eines-debug-logs-von-procall-one-r2
Increase the number of WebRTCTrace files
… July 2021 If logging in ProCall Enterprise client is enabled on the Debug level Debug (all), the logs of the integrated WebRTC stack are also written. These …
https://support.estos.de/en/procall-enterprise/analyse-des-softphone-verhaltens/anzahl-der-webrtctrace-dateien-erhoehen
Audio gaps with increasing call duration – switch UC media server jitter buffer operating mode
… October 2021 With estos ProCall Enterprise version 7.3.1.5076, the operating mode of the RTPEndpoint and WebRTCndpoint side has been made configurable. …
https://support.estos.de/en/procall-enterprise/audioluecken-bei-zunehmender-gespraechsdauer-uc-media-server-jitterbuffer-betriebsmodus-umstellen