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Suchergebnisse aus der estos Knowledge-Base:

Phone numbers are signaled with a leading hash #.

… November 2020 Observation Calls to a group are prefixed (also on the terminal device) with a "#". Possible reason This is delivered by the provider and passed …
https://support.estos.de/en/ecsta/rufnummern-werden-mit-einer-fuehrenden-raute-signalisiert

The area code is placed before the actual phone number during calls

… June 2019 Possible reason In this case, the phone number of the TAPI driver of the PBX or the phone is passed with one zero too few. With a tool like e.g. …
https://support.estos.de/en/procall-enterprise/bei-gespraechen-wird-die-eigene-vorwahl-vor-die-eigentliche-rufnummer-gestellt

Active Directory users missing in UCServer

… November 2020 Observation Although an Active Directory user account exists, it does not appear in the UCServer user management. Consequently, the user cannot …
https://support.estos.de/en/procall-enterprise/active-directory-benutzer-fehlen-im-ucserver

DATEV telephony basis integration in ProCall and MetaDirectory

… September 2013 This article explains how to perform DATEV integration with ProCall Enterprise and MetaDirectory. DATEV provides a manual written by estos for …
https://support.estos.de/en/procall-enterprise/datev-telefonie-basis-integration-in-procall-und-metadirectory

Missed call notifications – "Out of office" e-mails

… To be informed about missed calls by e-mail with ProCall, please make the following settings: Change attributes in the template general.xml Please change the …
https://support.estos.de/en/procall-enterprise/benachrichtigungen-ueber-entgangene-anrufe-e-mail-in-abwesenheit

How does the Company Search work?

… The "Company Search" is a search for contacts with similar phone numbers, i.e. an advanced phone number search. The aim is to determine the company name when …
https://support.estos.de/en/procall-enterprise/wie-funktioniert-die-firmensuche-company-search

Administrator password forgotten on UCServer or MetaDirectory

… This article explains how to proceed if you have forgotten the password from UCServer administration or MetaDirectory administrator. ProCall 6 Enterprise Start …
https://support.estos.de/en/procall-enterprise/administrator-passwort-vergessen-bei-ucserver-oder-metadirectory

Error message "Connection timeout"

… Connection setup of an audio/video chat or SIP softphone call fails. A media connection cannot be established. Possible reason The message indicates a problem …
https://support.estos.de/en/procall-enterprise/fehlermeldung-zeitueberschreitung-beim-verbindungsaufbau

Changing the language of the ProCall client on a terminal server

… This article explains how to change the ProCall client language even on a terminal server. In the current version ProCall 6 Enterprise we recommend managing …
https://support.estos.de/en/procall-enterprise/sprache-des-procall-clients-auf-einem-terminal-server-aendern

Assign additional lines to a user

… June 2019 In various use cases, there is a need to monitor extensions in ProCall without being able to assign them to a user, for example in a meeting room. …
https://support.estos.de/en/procall-enterprise/zusaetzliche-leitungen-einem-benutzer-zuordnen