General information on administration
May 2025
The basic configuration of the voice services, e.g. creating groups and users, assigning phone numbers and end devices as well as other basic settings such as connecting end devices or setting up the IVR, can be carried out directly in the UCServer administration.
You can find information about commissioning here:
- https://support.estos.de/en/procall-voice-services/best-practice-inbetriebnahme-von-procall-voice-services
- https://support.estos.de/en/procall-nex/inbetriebnahme-und-einrichtung-von-procall-nex
You can set up further options, e.g. a separate SIP trunk, multiple locations, buttons on the end device or a waiting loop in the UCServer administration in the "Voice Services - Telephone System" menu via advanced configuration.
Example screenshot: UCServer Administration - Voice Services - Telephone system - Advanced configuration
Den Web Admin können Sie durch Anklicken des Links in der UCServer Verwaltung im Standardbrowser öffnen.
Alternativ klicken Sie über "Rechter Mausklick" auf den Link, um den Link in die Zwischenablage zu kopieren. Dann können Sie den Web Admin in einem beliebigen Browser öffnen. (Auf Windows Server 2016 erforderlich)
Example screenshot Configuration - Users - List of created users
The following configurations can be made in the browser-based configuration interface:
Defining buttons on the end devices, entering skills | |
Setting call diversions and queues | |
Check and update firmware, set passwords | |
Set up SIP trunks, define internal number ranges | |
Outgoing routing rules and Cost Optimized Routing (COR) | |
Access to log files | |
Analysis of connection data | |
Recording music on hold and creating macros |
The menu bar is located on the left-hand side of the administration area and its buttons are used to open the individual settings areas.