Audio device SDKs integrated into ProCall Desktop for Windows
| Update status | January 2026 |
|---|---|
| Product relevance | estos ProCall 8 Enterprise estos ProCall Desktop for Windows |
Notes and information on supported audio device SDKs
Call control with end devices/human interface devices/headsets/audio devices
To use HID (Human Interface Device) functions in the Audio/Video Wizard - represented by the option Enable call control via the device - several Software Development Kits SDKs from the respective audio device manufacturers are already integrated in estos ProCall Desktop for Windows.
Manufacturer | integrated | Version notes | Notes |
|---|---|---|---|
EPOS / (Sennheiser) |  | SecomSDK.exe Version 2.3.2400.0 | Release Note: ProCall 8 Enterprise Release Notes 8.6.3 Quality Update: Further end devices/headsets tested |
Jabra | | Jabra SDK | |
Logitech | | n/a | HID functionality of Logitech headsets is already supported via Windows’ built-in interfaces. |
Poly / Plantronics |  | The Plantronics Hub software must be installed on the hosts of ProCall Desktop for Windows in order to use call control via the audio devices in ProCall Desktop for Windows. estos currently recommends using the latest version of the Plantronics Hub software. Poly Lens or Poly Device Management Service for Service Providers (PDMS-SP) cannot replace Plantronics Hub for providing call control functions in ProCall Desktop for Windows. | |
Yealink | | Yealink SDK Integrated from ProCall Desktop for Windows 8.3.3 onwards | Release Note: ProCall Enterprise (Core) 8.3.3.8441 - Improvements |
Audio problems? Firmware updates? Install the manufacturer's software
If you are experiencing audio problems related to the sensitivity of the headset microphone, the call volume or the noise and echo cancellation, it may be helpful to install the complete software packages from the respective manufacturers in order to optimise the audio quality using the settings options provided there.
In addition, manufacturer-specific software packages enable the firmware to be updated to the latest version in the event of a problem, which is generally recommended by estos.
- EPOS / Sennheiser: EPOS Connect
- Jabra Headsets: Jabra Direct
- Poly / Plantronics: Plantronics Hub
- Yealink: Yealink USB Connect
Further information
- ProCall Enterprise: Supported third-party products
- ProCall - Selecting and testing audio and video devices
- Important information about headset support in Citrix environments – HID commands
estos guidelines for the support of third-party products – interoperability information