Unfortunately, we cannot make any statements about a date on which the topics mentioned here will be corrected or changed. However, we will mark topics that are already in progress or indicate the version in which a correction or change has been made.

If the following known problems and limitations could lead to a high level of customer dissatisfaction or loss of reputation for one of your customers and no solution or agreement on further steps could be reached despite serious efforts, it is possible to change the status of the support ticket to "Escalation". By doing so, the attention of estos' management is focused on the case.

General

ReferenceDescriptionAffected versionsStatus
PAIM-1461After adding licenses in the UCServer, some TAPI lines are not opened automatically.>= 7.0.0

RESOLVED (7.0.1)

PAIM-1536The permissions of the public permission level does not correspond to the online help.>= 7.0.0

RESOLVED (7.2.3)

RTCSP-1455ProCall Softphone does not support Early Media.>= 7.0.0

RESOLVED (7.1.2)

RTCSP-1350 PREMPAIM-279If a telephone system does not support "Forward to", the function is still offered in the softphone conversation window of the Mobile Apps.>= 7.0.0

UNSOLVED

CTIPBX-90On TAPI lines no consultation is possible via the call window. To establish a consultation call, a 2nd call must be placed.>= 7.0.0

RESOLVED (7.0.1)

PAIM-1626Access violation to local directories may occur when updating the media server.>= 7.0.0

UNSOLVED

RTCSP-505If there are interruptions in the media data stream between client and media server (e.g. when switching from Wifi to the mobile data network or in case of network interruptions in the mobile data network), it can no longer be reconnected automatically.>= 7.0.0

UNSOLVED

PAIM-1676Permissions between users overwrite permissions that are assigned globally or via groups.>= 7.0.0

RESOLVED (7.0.3)

PAIM-1727No more than about 6 monitor groups/keys can be administratively configured if no schema extension is used for AD connection.>= 7.0.0

RESOLVED (7.0.1)

RTCSP-1714The media server of the UCServer does not support TURN over TCP.>= 7.0.0

UNSOLVED

RTCSP-1726Settings for STUN/TURN servers are not saved correctly in the UCServer administration if user name and password are entered instead of a shared secret.>= 7.0.0

RESOLVED (7.1.7)

RTCSP-1759In certain TS/RDS-SRV/swap workstation scenarios, the camera reports "busy" within the A/V Wizard in ProCall client.>= 7.0.0

RESOLVED

*

PAIM-1845Chatting is not possible (chat window remains empty). Error message in UC server "EDatabaseConnection::GetEvents;Field 'ReplyToSeqID' not found".>= 7.0.0

RESOLVED (7.1.2)

UCCON-213

UCCON-1077

The UCServer service cannot connect to UCConnect or the Push service if it is only allowed to establish an internet connection via a web proxy (with user authentication). For this configuration, an exception must be defined in the infrastructure that allows the UCServer to communicate unhindered with the UCConnect services.>= 7.0.0

UNSOLVED

CTIPBX-101Call forwarding cannot be set in ProCall Client (TAPI line via ECSTA for Avaya IP Office).>=7.1.1

RESOLVED (7.1.3)

RTCSP-1793There is no longer a warning during the UCServer update if real-time communication is taking place at the same time, which would otherwise be interrupted by the update.>= 7.0.2

RESOLVED (7.1.3)

RTCSP-1801If the PBX transmits SDP only in Session Progress (183) during an outgoing softphone call and not otherwise, the call is terminated after acceptance.>= 7.0.0

RESOLVED (7.1.3)

EG-186If the setup.exe file from the installation package is executed, then nothing is displayed on the start page. To work around this problem, please maximize the application window. A working version of the file can also be provided upon request.>= 7.1.6

RESOLVED (7.1.7)

PAIM-1789Google is canceling the Google Contacts API  as of 17.05.2021. This means that ProCall Google integration will no longer be able to search for contacts.>= 7.0.0

UNSOLVED

EG-277Microsoft Active Directory Integration: User activation via AD SnapIn does not work.>= 7.0.0

UNSOLVED

EG-315Call forwarding with your own additional line fails.>= 7.2.0

RESOLVED (7.2.3)

*Since the problem cannot be solved in ProCall Enterprise but only in the infrastructure, it has been set to resolved.

ProCall for Windows

ReferenceDescriptionAffected versionsStatus
RTCSP-1089Bluetooth connection for mobile phones does not work with Microsoft Windows 10 (from version 1903).>=7.0.0

RESOLVED (7.1.1)

RTCSP-1450If Busy on Busy is set on the Windows client, incoming calls are rejected during screen sharing with Busy.>= 7.0.0UNSOLVED


PAIM-1368On the Windows client, the call button should not work shortly after the end of the call to prevent accidental recalls.>= 7.0.0

RESOLVED (7.2.3)

PAIM-1506On the Windows client, the creation of a presence from private appointments does not work reliably via EWS (Exchange Web Services).>= 7.0.0

UNSOLVED

RTCSP-1413The order of the preview windows when sharing the screen (desktop sharing) does not correspond to the arrangement of the screens in Microsoft Windows.>= 7.0.0

UNSOLVED

PAIM-1728 When ProCall is started, a dialog appears informing you that Microsoft Outlook should be defined as the default e-mail application.>=7.0.0

RESOLVED (7.0.0)

*

PAIM-1370If a long note (several pages) is stored with a journal entry at the Windows client and this note is to be printed, only the first page is printed and the remaining note is cut off.>= 7.0.0

UNSOLVED

PAIM-1311

PAIM-1325

Occasionally reconnecting the Windows client to the UCServer after sleep mode fails.>= 7.0.0

RESOLVED (7.1.2)

PAIM-1155If a user is created in the file-based user administration on the ProCall client for Windows via the workplace setup, the samAccountName is used as the Users Principal Name.>= 7.0.0

UNSOLVED

RTCSP-1443At the Windows Terminal Server (Remote Desktop Services) the call quality of the real-time communication of the client for Windows can be low under heavy load.>= 7.0.0

RESOLVED (7.0.3)

*

RTCSP-1483If the connection between the Windows client and the UCServer is briefly interrupted, any real-time communication that is currently running is disconnected.>= 7.0.0

RESOLVED (7.0.2)

PAIM-1529In some cases, the telephony integration in Microsoft Outlook does not work.>= 7.0.0

RESOLVED (7.0.1)

RTCSP-1513With parallel softphone and TAPI calls, two independent call windows are displayed.>= 7.0.0

RESOLVED (7.1.0)

RTCSP-1577A screen share from the contact portal, multimedia business card, or LiveChat to the Windows client ends an ongoing video call.>= 7.0.0

RESOLVED (7.0.2)

PAIM-1643With the Windows Client SDD Replicator, the data source is not transferred.>= 7.0.0

UNSOLVED

PAIM-1653
PAIM-1569
PAIM-1654
PAIM-1655

Group permissions are not considered. This means that calendar entries and lines are not displayed correctly.>=7.0.0

RESOLVED (7.0.2)

RTCSP-1654AV devices are not recognized correctly when starting the Windows client.>=7.0.1

RESOLVED (7.0.2)

RTCSP-1670No playback devices with 4 channels are supported.>= 7.0.0

UNSOLVED

RTCSP-1656When ending an audio/video/softphone call, the Windows client may freeze.>= 7.0.0

RESOLVED (7.0.3)

RTCSP-1646The function "Always prepare call" is not possible for softphone calls.>= 7.0.0

RESOLVED (7.0.1)

PAIM-1718After a transfer after consultation, the forwarding contact is displayed as the caller.>= 7.0.0

RESOLVED (7.1.2)

RTCSP-1695Media port settings are reset after the server service restarts.>= 7.0.0

RESOLVED (7.0.1)

RTCSP-1694If a video call is not answered, the camera image is frozen afterward.>= 7.0.0

RESOLVED (7.0.1)

PAIM-583If a web proxy is used that is configured via Internet Explorer, there are scenarios in which e.g. call windows or chat windows of the Windows client "freeze" or appear with a long delay.>= 7.0.0

RESOLVED (7.0.1)

RTCSP-1649There are scenarios where there is a voice delay on outgoing softphone calls.>= 7.0.0

RESOLVED (7.1.2)

RTCSP-1706Push notifications for text chat do not work if the app is only logged in and the client is currently open.>= 7.0.2

RESOLVED (7.0.1)

PAIM-1776The Call Pickup function is offered if the user does not have permission to see the caller's phone number.>= 7.0.0

RESOLVED (7.0.1)

ECS-1706When using multi-terminal lines on the Mitel MIVOICE MX-ONE, several call windows continue to appear.>=6.0.0   (ECSTA)

RESOLVED (6.0.2 (ECSTA))

RTCSÜ-1799If the data source "ProCall user" is deactivated on the Windows client for the search on call, then it is still used for incoming softphone calls.>= 7.0.0

UNSOLVED

RTCSP-1888Procall Enterprise client crash in JabraNativeHid.dll. New Jabra SDK in ProCall Enterprise Client needs to be implemented.>= 7.0.0

RESOLVED (7.3.0)

*As the problem cannot be solved in ProCall Enterprise but only in the infrastructure, it has been set to resolved

ProCall for iOS

ReferenceDescriptionAffected versionsStatus
PREMPAIM-59Administrative favorites/monitor content and buttons are not displayed in the iOS app.>= 7.0.0

RESOLVED (7.1.50)

PREMPAIM-43Icons for the journal will be replaced in the iOS app.>= 7.0.0

RESOLVED (7.1.03)

PREMPAIM-33In the iOS app, some symbols are difficult to read in dark mode:>= 7.0.0

RESOLVED (7.0.10)

RTCSP-1470Push notifications are still deleted in iOS when they are read on another client.>= 7.0.0

UNSOLVED

RTCSP-1465The iOS app does not stop ringing when an incoming call is very quickly canceled or quickly answered on another device. In this state, the call can first be muted using the on/off switch on the mobile phone and then rejected when pressed twice.>= 7.0.0

RESOLVED (7.1.03)

PREMPAIM-39Presence profiles that include call forwarding occasionally cause crashes.>= 7.0.0

RESOLVED (7.0.10)

RTCSP-1551In the iOS app, it is not possible to control Bluetooth headsets during outgoing calls.>= 7.0.0

UNSOLVED

RTCSP-1543In the iOS app, the speaker icon (speakerphone mode) has no function during video chat.>= 7.0.0

RESOLVED (7.1.31)

RTCSP-1664There are scenarios where no ringback sound is played when dialing out from iOS Mobile App.>= 7.0.0

RESOLVED (7.0.10)

RTCSP-1676Sometimes there are multiple push notifications of missed calls.>= 7.0.0

RESOLVED (7.1.1)

RTCSP-1658

PREMPAIM-358

The iOS app does not stop ringing sporadically even though the call was answered on another device. In this state, the call can first be muted using the on/off switch on the mobile phone and then rejected when pressed twice.>= 7.1.10

RESOLVED (7.2)

RTCSP-1556


If a second SIM card (as an eSIM) is used for mobile data, there are scenarios in which the connection to the UCServer is constantly interrupted, and therefore smooth working with the app is not possible.>= 7.0.0

UNSOLVED

RTCSP-1106A softphone call via the iOS call list or contacts is not possible. Only the ProCall iOS app is opened.>= 7.0.0

RESOLVED (7.1.31)

PREMPAIM-214Group chats are sometimes listed multiple times in the chat view.>= 7.0.0

RESOLVED (7.1.21)

PREMPAIM-53

The presence of a contact is not shown if the contact is not saved in Favorites.

>= 7.0.0

UNSOLVED

RTCSP-1118Consultation and toggling are not supported.>= 7.0.0

UNSOLVED

PREMPAIM-442There are scenarios in which the journal in the iOS app is not updated without a relog from the user.>= 7.1.10

RESOLVED (7.2.2.4740)

PREMPAIM-714App usage is not possible after a password change.>= 7.2.11

RESOLVED (7.2.20)

ProCall for Android

ReferenceDescriptionAffected versionsStatus
RTCSP-1488If the camera is changed on a Samsung Galaxy S10 during a video chat, the smartphone reboots.>= 7.0.0

RESOLVED (7.3.10)

PREMPAIM-42Icons for the journal will be replaced in the Android app.>= 7.0.0

RESOLVED (7.1.04)

RTCSP-1565There will be only one Android app for ProCall 6 and 7.>= 7.0.0

RESOLVED (7.0.0)

PREMPAIM-2In the Android app, administrative favorites/monitor content and buttons are not displayed.>= 7.0.0

RESOLVED (7.0.10)

RTCSP-1609If a video chat between 2 Android apps is accepted as an audio chat, there are scenarios where a video image is also transmitted.>= 7.0.0

RESOLVED (7.0.20)

RTCSP-1645Forwarding in the call state is not executed correctly and leads to a new call to the intended party.>= 7.0.0

RESOLVED (7.1.04)

RTCSP-1700In Android 11 the ProCall app may have problems with the microphone authorization.>= 7.0.0

RESOLVED (7.1.00)

RTCSP-1705If the phone has been locked for a long time (doze mode), video calls will be delayed and will not stop ringing.>= 7.0.0

RESOLVED (7.1.70)

PREMPAIM-53

The presence of a contact is not shown if the contact is not saved in Favorites.

>= 7.0.0

UNSOLVED

RTCSP-1028Consultation and toggling are not supported.>= 7.0.0

UNSOLVED

PREMPAIM-357In contacts from MetaDirectory and smartphone, phone numbers are not displayed and cannot be dialed.>= 7.0.0

RESOLVED (7.1.30)

PREMPAIM-483Android app in the background: It is not possible to answer the call or it takes a very long time to connect.>= 7.0.0

RESOLVED (7.0.20)