Supported telephony functions for ProCall Enterprise with Unify OpenScape Business
March 2025
| ProCall Enterprise | ProCall 8 Enterprise from V 8.4 |
|---|---|
| Cloud PBX | Unify OpenScape Business |
| Softphone connection | |
| TSP | ECSTA for Unify OpenScape Business |
| ProCall Enterprise | from V 7.0 |
|---|---|
| Cloud PBX | Unify OpenScape Business V2 and V3 |
| TSP | ECSTA for Unify OpenScape Business 6.0.13.1053 |
| Action | ProCall Enterprise client for Windows | ProCall mobile app *** | |||||
|---|---|---|---|---|---|---|---|
TAPI | SIP extension | SIP trunk from PCE 8 | Android | iOS | |||
Dial | ☑ | ☑ | ☑ | ☑ | ☑ | ||
| Hang up | ☑ | ☑ | ☑ | ☑ | ☑ | ||
Answer call | ☑ | ☑ | ☑ | ☑ | ☑ | ||
| Hold call | ☑ | ☑ | ☑ | ||||
Call back | ☑ | ☑ | ☑ | ||||
Reject call | ☑ | ☑ | ☑ | ☑ | ☑ | ||
| Forward call (without answering) | ☑ | ☑ | ☑ | ||||
Forward call (after answering) | ☑ | ☑ | ☑ | ||||
Set up a consultation call | ☑ | ☑ | ☑ | ||||
Toggle | ☑ | ☑ | ☑ | ||||
Connect a consultation call | ☑ | ☑ | ☑ | ||||
Forward second call (without answering) | ☑ | ☑ | ☑ | ||||
Accept second call | ☑ | ☑ | ◊ | ||||
Reject second call | ☑ | ☑ | ◊ | ||||
Forward second call (without answering) | ○ | ☑ | ◊ | ||||
Forward second call (after answering) | ☑ | ○ | ◊ | ||||
| Second call on SIP line | Caller receives busy | Caller receives busy | |||||
| Incoming call on SIP line while active mobile phone call | |||||||
| ☐ | ☑ mobile phone call on hold ** | |||||
| ☐ | ☑ | |||||
| Incoming mobile phone call while active SIP line call | |||||||
| ☑ SIP line call is terminated | ☑ SIP line call on hold | |||||
| ☑ | ☑ | |||||
Create a conference call (3 participants) | ☑ | ☑ | ☑ | ||||
Add a further participant to a conference call | ☑ | ☐ | ☐ | ||||
Remove a participant from a conference call | ◊ | ☐ | ◊ | ||||
Pickup call | |||||||
| ☑ | ☑ | ☑ | ||||
| ☑ | ☑ | ☑ | ||||
| ☑ | ☑ | ☑ | ||||
| ☑ | ☑ | ☑ | ||||
Pickup call | |||||||
| ☑ | — | — | ||||
| ○ | — | ◊ | ||||
| — | ☑ | ◊ | ||||
| — | ☑ | ◊ | ||||
DTMF | ☑ | ☑ | ☑ | ☑ | ☑ | ||
Dial ringing tone | ◊ | — | — | ||||
Call forwarding | |||||||
| ☑ | ○ | — | ||||
| ◊ | ○ | ◊ | ||||
| — | ☑ | ☑ | ||||
| Call protection/DoNotDisturb | |||||||
| ☑ | ☑ | ☑ | ||||
| ☑ | ☑ | ☑ | ☑ | ☑ | ||
Legend
| ☑ | Function available |
| ☐ | Availability or function planned/in realization |
| — | Not relevant |
| ○ | Not applicable due to technical limitations |
| ◊ | Function not tested, full tests are pending |
| *1 | Presentation of hold state planned |
| *2 | Call forwarding can be configured by UCServer for internal / external / all calls always or when busy. The call waiting configuration option on the telephone system side must be taken into account if necessary . For further information, see Set call forwarding on UCServer. |
| ** | Depending on the functions of the network provider |
| *** | Supported functions for SIP lines in ProCall Mobile apps for connection via estos UCConnect |
Known restrictions
If a SIP individually registered subscriber line is part of a MULAP group, estos ProCall Enterprise Client shows two call windows for this outgoing call with an identical destination number for an outgoing call on the softphone or SIP line. Two journal entries are also generated for this one outgoing call.
Further information
Version note
Since estos has no influence on the further development of the supported telephone systems by the manufacturer, we cannot guarantee that the instructions described above will also be fully valid for future releases and e.g. other end devices.