estos Tech Essentials January 2023
With the estos tech essentials, we have summarized current essentials around technology and support from our portal support.estos.de.
On behalf of the entire estos team, we wish you happiness, success and above all health for the new year 2023.
USEFUL INFORMATION
ProCall 8 Enterprise – service specification for a good overview of features and functions
PROCALL ENTERPRISE SERVICE SPECIFICATIONS PCE8 FEATURES FUNCTIONS
In addition to the technical overview under ProCall 8 Enterprise, we have now also created an overview of the features of ProCall 8 Enterprise, so that you can get an overview of the essential features and functions summarized in a service specification.
As always, please note that the product scope and available features depend on other components involved, such as system environment, PBX(s) and client versions, among others.
ECSTA for SIP Phones and Gigaset Pro end devices and base stations
ECSTA FOR SIP PHONES DEVICES PHONES INTEROPERABILITY GIGASET
In cooperation with Gigaset, we can now announce, that all Pro devices (S700H PRO, R700H PRO and SL800H PRO) are running with the Gigaset base stations (firmware release 2.49.1) and ECSTA for SIP phones (V6.06).
The updated overview of supported end devices and firmware version can be found at:
ECSTA for SIP Phones in combination with Telekom CompanyFlex Cloud PBX – why do I need a second SIP account on the end device?
ECSTA FOR SIP PHONES TROUBLESHOOTING TELEKOM COMPANYFLEX CLOUD PBX TELEPHONY LINES END DEVICES SIP
Since December 2022, we have observed that ECSTA for SIP phones in conjunction with Telekom CompanyFlex Cloud PBX can only control the lines if a second SIP account is present and set up on the end device/phone. Otherwise the lines remain in "yellow" status. Please refer to our new article for more information:
IN PRACTICE
TextChat in ProCall Enterprise does not work as expected – analysis procedure
PROCALL ENTERPRISE CLIENT FOR WINDOWS TEXTCHAT TROUBLESHOOTING ERROR ANALYSIS ADMINISTRATION CONFIGURATION
When it comes to problems with TextChats in ProCall Enterprise, for error analysis and troubleshooting, the reviews and analysis of error patterns that we have compiled for you in our new article about possible causes and solutions can be useful.
What requirements you should check and how to deal with reinforced security configuration, inappropriate formatting, a white/empty chat window, no content/messages and incorrect/missing scripting:
ProCall client cannot be started in a CITRIX environment – set SeamlessFlag
PROCALL ENTERPRISE CLIENT FOR WINDOWS CITRIX TERMINALSERVER VIRTUALISIERUNG TROUBLESHOOTING ADMINISTRATION CONFIGURATION
If the ProCall client is to be started in a Citrix environment, the following error message appears: "ProCall cannot be started because the ProCall icon could not be created in the taskbar notification area.", please check the requirements.
To use ProCall as a published application under XenApp or Presentation Server without restrictions and error messages, (at least) the following requirements must be applied: ProCall must be configured as 'seamless' via the Citrix Server configuration in order to create the tray icon on the local Windows desktop. The seamless flags are stored in the server configuration in the registry:
You can find more information in our new article:
What to do if ProCall client for Windows crashes? Procedure for the analysis
PROCALL ENTERPRISE CLIENT FOR WINDOWS TROUBLESHOOTING ERROR ANALYSIS
In case the ProCall client for Windows crashes, you can find a procedure for analysis in our new article.
Here you should check: ProCall Enterprise version, meeting system requirements and potentially causing events or functions.
You can find more information in our new article:
Analysis of error messages during installation for ProCall Enterprise
PROCALL ENTERPRISE CLIENT FOR WINDOWS TROUBLESHOOTING ERROR ANALYSIS
We have provided a new article, which causes error messages can have during the installation of ProCall Enterprise: how you proceed best e.g. over Windows command prompt and where you find the appropriate log files then.
You can also find information about here for special feature ProCall 8 Enterprise with online licensing:
DATES
Provision of ProCall Mobile Apps and EOL of ProCall 6 Enterprise - grace period until 31.05.2023
PROCALL ENTERPRISE MOBILE APP PRODUCT LIFE CYCLE END-OF-LIFE DISCONTINUATION SMARTPHONES IOS ANDROID MAINTENANCE UPDATE/UPGRADE
End of Life (EOL) for ProCall 6 Enterprise is the end of December 2022.
Please note that with EOL of ProCall 6 Enterprise the mobile apps will no longer work on this version,
The grace period for app usage in conjunction with ProCall 6 Enterprise (End of Life 2022) has been extended to .
Please switch to a product version that is not yet End of Life as soon as possible.
17/1/2023: Tech Essentials LIVE – news from estos product support
PROCALL ENTERPRISE TECH ESSENTIALS LIVE PARTNER WEBINAR TECHNOLOGY ADMINISTRATION
| Tech Essentials LIVE January 2023 Language: German |
Tuesday, 17 January 2023 – 11.00 a.m. | |
| News from estos product support Focus: Set up estos MetaDirectory app for Microsoft Teams | |
Make a note now: 21/2/2023: Tech Essentials LIVE – news from estos product support
PROCALL ENTERPRISE TECH ESSENTIALS LIVE PARTNER WEBINAR TECHNOLOGY ADMINISTRATION
| Tech Essentials LIVE February 2023 Language: German |
Tuesday, 21 February 2023 – 11.00 a.m. |
For your planning: the estos Tech Essentials LIVE take place exclusively for certified estos partners with current topics from estos product support always on the third Tuesday of the month. Partners can register via my.estos.de.
Submit questions or suggested topics for Tech Essentials LIVE to the speakers: :
techessentials@estos.de
YOUR CONTRIBUTION
Do you have a contribution or suggestions for the next tech essentials? Then write to techessentials@estos.de
At support.estos.de you will find technical information and helpful articles on installation, commissioning, operation, maintenance, troubleshooting, tutorials, interesting facts about estos software and products in the various system environments. The articles are subject to constant revision and updates.