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No screen sharing possible during audio/video chat or phone call
… August 2020 If screen sharing is not possible during an audio/video chat or during a phone call, it may be because Call Protection (Busy on Busy) is enabled. …
https://support.estos.de/en/procall-enterprise/waehrend-audio-video-chat-oder-telefonat-keine-bildschirmfreigabe-moeglich
Cancel replication of a text file with image paths
… May 2023 Observation The Text Replicator terminates at 9,999 contacts to be replicated after images from an image path should be replicated additionally. …
https://support.estos.de/en/metadirectory-enterprise/abbruch-der-replikation-einer-textdatei-mit-bildpfaden
MetaDirectory and DATEV replication – phone number resolution does not always work
… August 2022 Observation In case of an incoming call, the contact is not found, although this contact exists in the MetaDirectory. The name search can be used to …
https://support.estos.de/en/metadirectory-enterprise/metadirectory-und-datev-replikation-rufnummernaufloesung-funktioniert-nicht-immer
Generating a debug log for the ProCall mobile app
… January 2023 This article explains how you can create a so-called debug log of the ProCall Mobile App and make it available for analysis. Log files can only be …
https://support.estos.de/en/procall-enterprise/procall-mobile-die-mobile-apps/erzeugen-eines-debug-logs-der-procall-mobile-app
Where can I find the log files for ProCall client for macOS?
… July 2022 This article shows you where you can find the so-called debug log files of the estos ProCall Enterprise client for macOS on an Apple computer in the …
https://support.estos.de/en/procall-enterprise/wo-finde-ich-die-logdateien-fuer-den-procall-client-fuer-macos
Message: "There is no default e-mail client available" when updating Microsoft Office 365 (April 24, 2020)
… September 2020 Observation Since the Microsoft Office 365 update mentioned above, the ProCall Client for Windows MAPI can no longer initialize. The following …
https://support.estos.de/en/release-notes/procall-7-enterprise/procall-7-enterprise-bekannte-probleme-und-einschraenkungen/meldung-es-ist-kein-standardmaessiger-e-mail-client-vorhanden-bei-update-von-microsoft-office-365-24-april-2020
Bluetooth connection for mobile phones does not work with Microsoft Windows 10 (from version 1903)
… October 2020 Observation Since the update from Windows 10 to version 1903, the Bluetooth connection of smartphones to the ProCall client no longer functions. …
https://support.estos.de/en/release-notes/procall-7-enterprise/procall-7-enterprise-bekannte-probleme-und-einschraenkungen/bluetooth-anbindung-fuer-mobiltelefon-funktioniert-nicht-mit-microsoft-windows-10-ab-version-1903
TVG Webservice registration does not work – Unknown error 0x80072EE6
… October 2021 Beobachtung In MetaDirectory Administrator, the URL for TVG web service is missing and registration does not work. The following error message …
https://support.estos.de/en/metadirectory-enterprise/tvg-webservice-registrierung-funktioniert-nicht-unknown-error-0x80072ee6
Error analysis: Search in MetaDirectory returns no results or results with a significant delay
… This article supports you in dimensioning and configuring MetaDirectory if, for example, there are severe delays or timeout when searching for contacts or …
https://support.estos.de/en/metadirectory-enterprise/fehleranalyse-suche-im-metadirectory-liefert-keine-oder-stark-verzoegert-ergebnisse
Replicators fail with MetaDirectory 5.0.9.10815
… January 2021 MetaDirectory 5.0.9.10815 Observation The replicators for Exact Online, Microsoft CRM, Microsoft EWS, and Salesforce fail. Possible reason …
https://support.estos.de/en/metadirectory-enterprise/replikatoren-schlagen-fehl-mit-metadirectory-5-0-9-10815