With the estos tech essentials, we have summarized current essentials around technology and support from our portal support.estos.de.

IN PRACTICE

Webinar recording: Tech Essentials LIVE from 16 September 2025 – ProCall NEX Deep Dive

In the estos Tech Essentials LIVE on September 16, 2025, the Deep Dive focused on ProCall NEX, including the following topics:.

  • Tips and tricks: configuration
  • Set up the Voice Services  - Lines - PBX
  • Groups
  • Incoming call, outgoing call
  • System status - notifications - log file
  • IVR 

We have recorded the Tech Essentials LIVE as a video for you.



ProCall NEX Deep Dive 
(recording of our webinar Tech Essentials LIVE September 2025)        

Language: German
Dauer: approx. 52 minutes

Registration required.
Enter your data to see the video.

You can also find the recording and other Tech Essentials LIVE here: 

ProCall Web - Login options and connection variants

ProCall Web offers various options for logging in. The most suitable option depends on your infrastructure, licences and desired access options.

In our new article, we have compiled information on the individual connection options:

  • Connection via the Internet using UCConnect
  • Connection via web services URL – intranet/VPN
  • Connection via web services URL – UCServer published on the Internet

Click here for the article:

Configuration notes for UCServer user management for Entra ID for the ProCall app for Microsoft Teams

Once UCServer user management for Entra ID has been set up, you must ensure that the Microsoft Teams tenant in the Microsoft Teams Admin Centre and the UCServer with Entra ID user management are configured correctly for the ProCall app for Microsoft Teams.

We have compiled configuration instructions for you on how to configure the client, set up user management in UCServer for Entra ID, and how to proceed with registering the app, users, and consents.
In any case, make sure that Microsoft Teams and ProCall use the same Entra ID client.

USEFUL INFORMATION

Registering ProCall Desktop for Windows on the UCServer with Kerberos authentication

By default, UCServer offers Kerberos and NTLM for authentication to ProCall Desktop for Windows during domain authentication.

If multiple authentication methods are offered, ProCall Desktop for Windows uses the methods in the following order of priority:

  1. Negotiate
  2. Kerberos
  3. NTLM

We have updated information on what you need to bear in mind, how you can create and check SPN (Service Principal Name) entries, and what causes could be responsible if the UCServer was unable to register its SPN for the eucsrv service class during startup:

PRODUCTS

New releases at estos - recently released

Yo can find an overview of our Release Notes here... 


YOUR CONTRIBUTION

Do you have a contribution or suggestions for the next tech essentials? Then write to techessentials@estos.de

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At support.estos.de you will find technical information and helpful articles on installation, commissioning, operation, maintenance, troubleshooting, tutorials, interesting facts about estos software and products in the various system environments. The articles are subject to constant revision and updates.