State of knowledge

February 2022

estos will determine the final interference type. 

This does not specify any prioritization in terms of processing time.

Desription of interferences

P1-P3 reports that follow our instructions at will be preferably processed.

P1Total failureFailure of the entire system, server service, general connection failure
P2Critical errorSignificant impairment of the overall system, failure of an important partial function (e.g. telephony control), overall use still possible with restrictions
P3Non-critical or a sporadic errorFailure of a sub-function of minor importance, temporary failure of a partial function, minor impairment in the use of the software
P4DeficiencyAbnormality that needs to be improved