Release date

 

TypeFeature Update
Version

2410.0
Add-on to ProCall 8 Enterprise 8.6

Highlights

Never miss a call to the group

Previously, it was possible to display incoming calls to a defined group by ringing all registered group members at the same time. Each subscriber can simply answer the call.

A new feature is the option to set up sequential ringing as an alternative. The incoming call is always delivered to the first group member. If the call is not answered after 15 seconds, the second group member receives the call, etc.

Example screenshot: Group settings - setting the ringing strategy in the estos UCServer administration

Für das sequentielle Klingeln können wie bisher Gruppenmitglieder hinzugefügt oder entfernt werden.

Example screenshot: Group settings - Removing or adding group members and defining the order

You can change the order of the group members using the "Arrow up" or "Arrow down" buttons.
 

The addition of the sequential ringing strategy option gives companies even more flexibility in call distribution.

Improvements and bug fixes

    • The behavior for deactivating time control and the voice mailbox has been changed. The settings are now retained and are only deactivated.
    • The time control set up in the groups now also applies to calls to the internal number of the group.
    • If a group activated for Voice Services was renamed, the time control was deactivated. This is no longer the case for new groups.
    • Announcements up to a maximum of 30 MB can be loaded onto the telephone system. A message is now displayed in the UCServer administration.
    • Sometimes an end device could only be successfully assigned to a user if it was logged on to the telephone system. The problem has been fixed.


estos product combinations

The following combinations with estos products are approved for use:

Further information

ProCall Voice Services overview  →

ProCall Voice Services product information →

Best practice: Installation and setup of ProCall Voice Services →