Supported telephony functions for ProCall Enterprise with Avaya IP Office
November 2023
| ProCall Enterprise | from V. 7.0 |
|---|---|
| PBX/Cloud PBX | Avaya IP Office |
| TSP | Avaya TAPI 2 V. 1.0.0.43 |
| Action | ProCall Enterprise client for Windows | ProCall Mobile app *** | ||
|---|---|---|---|---|
TAPI | SIP | Android | iOS | |
Dial | ☑ | ☑ | ☑ | ☑ |
Hang up | ☑ | ☑ | ☑ | ☑ |
Answer call | ☑ | ☑ | ☑ | ☑ |
Hold call | ☑ | ☑ | ||
Call back | ☑ | ☑ | ||
Reject call | ○ | ☑ optional | ☑ | ☑ |
Forward call (without answering) | ☑ | ☑ | ||
Forward call (after answering) | ☑ | ☑ | ||
Set up a consultation call | ☑ | ☑ | ||
Toggle | ☑ | ☑ | ||
Connect a consultation call | ☑ | ☑ | ||
Initiate second call (e.g. from Hold) | ☑ | ☑ | ||
Accept second call | ☑ | ☑ | ||
Reject second call | ○ | ○ | ||
Forward second call (without answering) | ☑ | ☑ | ||
Forward second call (after answering) | ☑ | ☑ | ||
| Second call on SIP line | Caller receives busy | Caller receives busy | ||
| Incoming call on SIP Line while active mobile phone call: | ||||
| ☐ | ☑ mobile phone call on hold ** | ||
| ☐ | ☑ | ||
Incoming mobile phone call while active SIP line call: | ||||
| ☑ SIP line call on hold | ☑ SIP line call on hold | ||
| ☑ | ☑ | ||
| Create a conference (3 participants) | ☑ | ☑ | ||
Add a further participant to a conference call | ☑ | ☐ | ||
Remove a participant from a conference call | ◊ | ☐ | ||
Pickup call | ||||
| ☑ | — | ||
| ☑ | — | ||
| — | ☑ | ||
| — | ☑ | ||
DTMF | ☑ | ☑ | ☑ | ☑ |
Dial ringing tone | ◊ | ◊ | ||
Call forwarding | ||||
| — | ○ | ||
| ☑ | ☑ | ||
| — | ☑ | ||
| Call protection/Do not disturb | ||||
| ☑ | ☑ | ||
| ☑ | ☑ | ☑ | ☑ |
Legend
| ☑ | Function available |
| ☐ | Availability or function planned |
| — | Not relevant |
| ○ | Not applicable due to technical limitations |
| ◊ | Function not tested, full tests are pending |
| * | Call forwarding must have a terminal device as a destination, call forwarding to third party SIP subscribers is not supported by the telephone system. |
| *1 | Presentation of 'hold' state planned |
| *2 | Call forwarding by UCServer configurable for internal/external/all calls always or while busy |
| ** | Depending on the functions of the network provider |
| *** | Supported functions for SIP lines in ProCall Mobile apps for connection via estos UCConnect |
Release Note
Since estos has no influence on the further development of the supported telephone systems by the manufacturer, we cannot guarantee that the manual described above is also valid for future releases and e.g. other end devices without restrictions.