Status

October 2023


This overview provides information about the features provided by estos ProCall Enterprise when operating estos ProCall Enterprise SIP softphones via direct SIP communication with a virtual PBX. Listed are the features of the softphone operation of the ProCall Enterprise client for Windows as well as the ProCall Enterprise mobile app for iOS and Android.

estos ProCall EnterpriseV 8.3
V 7.3
PBX/Cloud PBXOstertag DeTeWe OD Cloud
Action

ProCall Enterprise client
for Windows with SIP line

ProCall mobile app
for Android

ProCall mobile app
for Apple iOS

Dial

☑

☑☑

Hang up

☑

☑☑

Answer/accept call

☑

☑☑
Hold call

☑

☑☐

Call back

☑

☑☐

Reject in call state →

Caller is routed to voice mailbox

☑

☑

☑
Forward call (without answering)☑☐    ☑ *3

Forward call (after answering)

    ☐ *1

☐    ☑ *3

Set up consultation

☑

☐☐

Toggle

☑

☐☐

Connect consultation

☑

☐☐

Initiate second call (e.g. from hold)

☑

——

Accept second call

☑

—

—

Reject second call

☑

——

Forward second call (without answering)

☑

——

Forward second call (after answering)

☑

——

Call on SIP line,
Call on SIP line incoming →

Caller is forwarded to
voice mailbox

—

◉

◉

Call on SIP line,
Call on mobile line is received:

Accept and end other call → Call on SIP line is ended and call on mobile line is accepted

—

☑

☑

Call on SIP line,
Call on mobile line is received:

Call on mobile line is rejected

—

☑

☑

Call on SIP line,
Call on mobile line is received:

Accept → Call on SIP line is put on hold and call on mobile line is accepted

—☑○

Call on mobile line,
Call on SIP line is received:

Accept and end other call → Call on mobile line is ended and call on SIP line is accepted

—

☑

☑

Call on SIP line is received:

Call on SIP line is rejected

—☑☑

Call on mobile line,
Call on SIP line is received:

Accept → call on mobile line is put on hold and call on SIP line is accepted

—☑○

Create conference call (3 participants)

☑

○○

Add further participant to conference call

○

○○

Remove participant from conference call

☑

○○

Pick up call
via UCServer (from V 8.3)


  • TAPI gets TAPI 

☑



  • TAPI gets SIP

☑



  • SIP gets TAPI

☑



  • SIP gets SIP

☑



Pick up call
via speed dial code

☑○○

DTMF 

☑

☑☑

Set call forwarding:


  • via PBX feature code

☑

☑☑
  • provided by UCServer *2

☑

☑☑
Call protection/Do Not Disturb (DND)


  • via presence

☑

○○
  • via line

☑

☑☑
  • via PBX feature code
☑☑☑


Legende

☑Function available
☐Availability or function planned/in realization
○Function not available
◉Not applicable due to technical limitations
—Not relevant
◊Function not tested, full tests are pending


*1In ProCall versions before 7.3.3.5345 this function sporadically led to a one-way audio connection.
*2

estos ProCall Enterprise client for Windows:
Call forwarding configurable by UCServer for internal / external / all calls always or when busy.

estos ProCall mobile app:
Call forwarding configurable by UCServer for all calls immediately / always.

*3When using the native ProCall mobile app connection window.

Further information

PBX-specific configuration: Setting up softphone functions (SIP) for Ostertag DeTeWe OD Cloud – connection instructions

Version note

Since estos has no influence on the further development of the supported telephone systems by the manufacturer, we cannot guarantee that the instructions described above will also be fully valid for future releases and e.g. other end devices.