This article helps you to enable the so-called debug logging in uaCSTA server for SIP phones and to provide the corresponding log files for analysis.
Log files can only be examined if meaningful anchor points are available. Therefore, always provide the following additional information:
- When did the behavior occur (timestamp with date and time, at least to the minute)?
- Which internal phones (MAC address/ line) were involved?
- Which external participants were involved?
- Sequence of the workflow that led to the error
uaCSTA server for SIP phones management
Open uaSCTA server for SIP phones administration
In the uaCSTA configuration, switch to the Info about section and set the following settings:
Example screenshot: uaCSTA Server for SIP phones – diagnostics
Note about the amount of data
Since the amount of data can grow rapidly, it is also recommended to check Delete log files daily, unless it is mandatory to log over several days.
If the server log is already activated and has been running for some time, please delete the old logs in the specified log files path first.
Providing the log files
Click the "Deploy" button and all the necessary log files will be deployed to the desktop as a ZIP file.