Knowledgebase ProCall Enterprise Current: ProCall client stops responding ProCall client stops responding State of knowledge June 2021 ObservationThe ProCall client is stuck and no longer responds.Procedure for analysisCheck if the latest version of ProCall is installed and update UCServer and ProCall client if necessary.Check the system requirements to make sure that the computer's performance is sufficient.Can an incident or function be located where this behavior occurs?Further procedure after the analysisOn the ProCall client, set the logging to debug: Creating a debug log for ProCall clientIf the ProCall client hangs again, create a memory image :Creating a dump file for the ProCall clientNote which action was last performed before the ProCall client got stuck and at what time this happened.Create the log files after restarting the ProCall client.Create a ticket as described in the following support article: https://support.estos.de/en/support/technische-unterstuetzung-bei-estos/das-estos-ticket-system-nutzen and submit the collected data and information.