For calls, a foreign area code is placed before the actual phone number

For incoming or outgoing calls, a foreign area code is placed before the actual phone number.

Example screenshot: ProCall call window shows an incoming call with an "incorrect" number

In this case, the number is transferred from the system with two zeros too many.

With a tool like "ephone.exe" the phone number would be displayed as follows: (e.g. 0089xxxx) or if an outside line is available (e.g. 00089xxxx).

This changes the number resolution and ProCall places an international prefix before the number. This can occur for both incoming and outgoing calls.

Procedure

So that a phone number can be found in the database, the superfluous zero – if reported by the TAPI driver – must be removed.

Instructions for ProCall Enterprise

Check in the location settings in the UCServer administration:

Telephony\Location\Button "Properties"\PBX\Formatting -> Remove incoming and outgoing trunk code(s) for phone numbers…

Enter another zero here.

If the error occurs as soon as a call is accepted, you have to enter the additional zero also at "Connected ID".

Example screenshot - PBX system - Location - Formatting

Instructions for ProCall One R2

Basic Settings\Location\Details

General → activate the item "Show advanced settings".

Example screenshot - General - Location settings - Show advanced settings

PBX\Formatting -> Remove trunk prefixes for phone numbers… 

Enter another zero in addition to the existing zero – this will remove two zeros.

If the error occurs as soon as a call is accepted, you have to enter the additional zero also at "ConnectedID".

Example screenshot - PBX - Location Settings - Formatting - Ignore ConnectedID

Further information

• When making calls, your own area code is placed before the actual telephone number.
• Analysis: Using the TAPI test tool ePhone.exe to check TAPI lines of the TSP