State of knowledge

April 2025

ProCall NEX 

Range of functions

DeviceOnly is an optional add-on for ProCall NEX and is used for use without a client application/software exclusively for end devices without a "real" ProCall user. A "DeviceOnly" user cannot log on to ProCall NEX and therefore cannot use any ProCall client.

Areas of application

DeviceOnly is used to assign a call number to a terminal device such as a shop floor telephone, a telephone in a conference room, DECT or fax.

Prerequisites

DeviceOnly users cannot be booked on their own, but only as an add-on to a ProCall NEX tariff. Please note the following:

  • The ProCall NEX tariff includes at least 5 users.

  • DeviceOnly users can be added from 1 user.

Combinations

Flat modality

The flat modality of a DeviceOnly/DeviceOnly Flat must match the flat modality of the ProCall NEX tariff:

  • DeviceOnly can only be added to the ProCall NEX tariffs without Flat (Business and Professional)
  • DeviceOnly Flat can only be added to the ProCall NEX tariffs with Flat (Professional Flat and Enterprise)

Tariff term

The tariff term of a DeviceOnly/DeviceOnly Flat must match the tariff term of the ProCall NEX tariff:

  • A DeviceOnly (Flat) monthly subscription can only be combined with a ProCall NEX tariff with a monthly subscription - Example: DeviceOnly monthly subscription with ProCall NEX tariff Professional with a monthly subscription (Haken)
  • A DeviceOnly (Flat) annual subscription can only be combined with a ProCall NEX tariff annual subscription - Example: DeviceOnly Flat annual subscription with ProCall NEX tariff Professional Flat annual subscription (Haken)

Please note the current licence and tariff models.

Ordering and activating the licence

DeviceOnly users can be ordered via the familiar sales channel.

If DeviceOnly users are notordered with the initial orderof the ProCall NEX tariff, but as a subsequent extension to an existing ProCall NEX installation, the sales department requires the information for which existing ProCall NEX installation the DeviceOnly User is ordered as an add-on ( contract number or end customer name)

The licence key is issued and entered in the corresponding server account in the UCConnect portal for activation.

A DeviceOnly licence can only be entered in the server account if a suitable ProCall NEX tariff licence has already been activated.

Setup/configuration

DeviceOnly users are activated in the ProCall NEX server administration: Settings for users - General - General user settings - Activate DeviceOnly users

Instructions for setting up DeviceOnly can be found here: Configuring ProCall NEX

Customise the number of users

The number of DeviceOnly users can be customised via the UCConnect portal.

In the UCConnect portal, the number of users can only be reduced to the extent that DeviceOnly users are activated in the UCServer administration . The users that are no longer required must first be deactivated in the UCServer administration before the users can be reduced in the UCConnect portal.

Adjusting the number of users in the monthly subscription

  • The number of users can be increased and reduced.
  • The highest number of users in the last month is billed.

Number of users adjustment annual subscription

  • During the contract term, only an increase in the number of users is possible → Additional users are billed pro rata from the 1st of the current month for the remaining months of the contract term.
  • A reduction in the number of users can only be made within the contract amendment full stop.

Further information

ProCall NEX