State of knowledge

April 2021

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System requirements

Check with your system administrator that the system requirements are met.

Network configuration

Often, problems with the network configuration manifest themselves in such error conditions. Please check the article I keep having connection difficulties during a meeting.

Browser

Chrome

Google Chrome or Chromium browsers do not currently offer specific screen-sharing settings.

Mozilla Firefox

If you want to share the screen in a meeting, Mozilla Firefox offers a popup window for this purpose. However, if you have selected "Do not allow" here, then this popup window will not appear the next time you try to share the screen. You will then have to adjust the settings manually:
Permissions for meetings.procall.de → delete this permission and ask again. Then refresh the page with F5 or "Refresh".

Example screenshot: Grant permissions for meetings.procall.de in the Mozilla Firefox browser

Operating system settings

Apple macOS from Catalina

Follow the instructions in the following documentation appropriate to the operating system to give permission to the appropriate browser: https://support.apple.com/en-us/guide/mac-help/mchld6aa7d23/mac

Microsoft Windows

Windows operating systems currently do not offer specific settings for screen sharing.

Further procedure

If you have problems using ProCall Meetings despite the help listed here or in the documentation, you can contact our support team: Report problem – Feedback to the developer