ProCall Web Troubleshooting - Generating log files for error analysis

State of knowledge

November 2026

Product Relevance

estos ProCall 8 Enterprise

ProCall Web (Preview)

In ProCall Web, you can provide data for error analysis.

Procedure

To enable error analysis, we continuously collect data. For more information, please see our Privacy Policy.

You can download the collected data as log files and make it available for analysis.

Below, you can see what information the log files contain based on the currently set log level.

The client log can be cleared before running another error analysis so that exported log files contain only relevant entries.

Here, you can specify what information the log files should contain in the future.

Log files can only be analyzed if meaningful reference points are available. Therefore, always provide the following additional information:

- When did the misconduct or unexpected behavior occur (timestamp with date and time, accurate to at least the nearest minute)?
- Which internal extensions were involved?
- Which external participants were involved?
- The sequence of events in the workflow or phone call scenario that led to an error

Even if you haven't logged in yet, you can use the "About" button at the bottom of the bar to enable the "Download Log Files" feature.

By default, the log files are saved as a .zip file in your Downloads folder.