Status

December 2021


This overview provides information about the features provided by estos ProCall Enterprise when operating estos ProCall Enterprise SIP softphones via direct SIP communication with a virtual PBX. Listed are the features of the softphone operation of the ProCall Enterprise client for Windows as well as the ProCall Enterprise mobile app for iOS and Android.

estos ProCall EnterpriseFrom Version 7.3.3
ProCall Mobile appFrom Android version for 7.3.30
From iOS version for 7.3.21
Cloud PBXSTARFACE Cloud PBX (vPBX)
Tested version 7.0.1.8
Action


ProCall Enterprise Client
for Windows with SIP line

ProCall Mobile App
for Android

ProCall Mobile App
for Apple iOS

Dial

Hangup

Answer/accept call

Hold call

Call back

Reject in call state

Forward call (without answering)

Forward call (after answering)

☑ / ☐ *3

Set up consultation

Toggle

Connect consultation

Initiate second call (e.g. from hold)

Accept second call

Reject second call

Forward second call (without answering)

Forward second call (after answering)

Call on SIP line,
mobile phone in idle mode
Call on SIP line incoming

Call on SIP line,
Call on mobile line is received:

Call on SIP line is ended and call on mobile line is accepted

Function
Accept


Function
Accept & End other call 

Call on SIP line,
Call on mobile line is received:

Call on mobile line is rejected

Function
Reject


Call on SIP line,
Call on mobile line is received:
Call on SIP line is put on hold and call on mobile line is accepted

Call on mobile line,
Call on SIP line is received:

Call on mobile line is ended and call on SIP line is accepted


Function
Accept & End other call

Call on mobile line
Call on SIP line is received:

Call on SIP line is rejected


Function Reject

Call on mobile line,
Call on SIP line is received:

Call on mobile line is put on hold and call on SIP line is accepted

Create conference call (3 participants) *1

Add further participant to conference call *1

Remove participant from conference call *1

Pick up call (via speed dial code)

DTMF 

Set call forwarding:


  • via PBX feature code

  • provided by UCServer *2

Call protection/Do Not Disturb (DND) via presence

Call protection/Do Not Disturb (DND) via line


Legend

Function available
Availability or function planned/in realization
Function not available
Not applicable due to technical limitations
Not relevant
Function not tested, full tests are pending
*1independent from conference function provided by
*2Call forwarding configurable by UCServer for internal/ external/all calls always/when busy/logged-off client
*3
  1. entry: When using the native ProCall mobile app connection window.
  2. entry: when using the Android call window via ConnectionService

Version note

Since estos has no influence on the further development of the supported telephone systems by the manufacturer, we cannot guarantee that the instructions described above will also be fully valid for future releases and e.g. other end devices.

Further information

Telefonanlagen-spezifische Konfiguration: Softphone Funktionen (SIP) für STARFACE Cloud PBX einrichten - Anschalthinweise