Status

January 2022

This overview provides information about the features provided by estos ProCall Enterprise when operating estos ProCall Enterprise SIP softphones via direct SIP communication with a virtual PBX. Listed are the features of the softphone operation of the ProCall Enterprise client for Windows as well as the ProCall Enterprise mobile app for iOS and Android.

estos ProCall EnterpriseV 7.3
PBX/Cloud PBXBroadSoft Germany GmbH Placetel PROFI

Action


ProCall Enterprise client

for Windows with SIP line

ProCall mobile app
for Android

ProCall mobile app
for Apple iOS

Dial

Hang up

Answer/accept call

Hold call

Call back

Reject in call state →

Caller is routed to voice mailbox

Forward call (without answering)    ☑ *2

Forward call (after answering)

    ☑ *2

Set up a consultation call

Toggle

Connect a consultation call

Initiate second call
(e.g. from hold)

Accept second call

Reject second call

Forward second call (without answering)

Forward second call (after answering)

Call on SIP line,
Call on SIP line incoming →

Caller is forwarded to
voice mailbox

Call on SIP line,
Call on mobile line is received:

Accept and end other call → Call on SIP line is ended and call on mobile line is accepted

Call on SIP line,
Call on mobile line is received:

Accept → Call on SIP line is put on hold and call on mobile line is accepted

Call on SIP line,
Call on mobile line is received:

Call on mobile line is rejected

Call on mobile line,
Call on SIP line is received:

Accept and end other call → Call on mobile line is ended and call on SIP line is accepted



Call on mobile line,
Call on SIP line is received:

Accept → call on mobile line is put on hold and call on SIP line is accepted

Call on mobile line,
Call on SIP line is received:

Call on SIP line is rejected

Create a conference call (3 participants)

Add further a participant to a conference call

Remove a participant from a conference call

Pick up call (via speed dial code)

*3

DTMF 

Set call forwarding:


  • via PBX feature code

  • provided by UCServer *1 

Call protection/Do Not Disturb (DND)


  • via presence

  • via line

  • via PBX feature code


Legend

Function available
Availability or function planned/in realization
Function not available
Not applicable due to technical limitations
Not relevant
Function not tested, full tests are pending


*1Call forwarding by UCServer configurable for internal/external/all calls always or while busy
*2When using the native ProCall Mobile app connection window.
*3Functionality depending on availability of pickup feature code in Placetel offering

Further information

PBX-specific configuration: Setting up softphone functions (SIP) for Placetel PROFI vPBX - connection instructions

Version note

Since estos has no influence on the further development of the supported telephone systems by the manufacturer, we cannot guarantee that the instructions described above will also be fully valid for future releases and e.g. other end devices.