Supported telephony functions for ProCall Enterprise with HFO Crown Centrex
October 2023
This overview provides information about the features provided by estos ProCall Enterprise in operation on SIP end devices via estos uaCSTA Server and estos ECSTA for SIP Phones (TAPI) and in operation of estos SIP Softphones via direct SIP communication with a virtual telephone system (SIP).
| ProCall Enterprise | V 8.3 V 7.0 |
|---|---|
| PBX/Cloud PBX | HFO Crown Centrex – Crown Call Manager 1.4 |
| with device/telephone | Snom 320 |
| TSP | ECSTA 6 for SIP Phones |
This overview delivers information about estos ProCall Enterprise supported features operating on SIP devices via estos uaCSTA Server and estos ECSTA for SIP Phones (TAPI). In addition, it provides information on estos ProCall Enterprise softphone operations via direct SIP communication to the virtual cloud PBX (SIP).
| Action | ProCall Enterprise client for Windows | ProCall Mobile app *** | ||
|---|---|---|---|---|
TAPI | SIP | Android | iOS | |
Dial | ☑ | ☑ | ☑ | ☑ |
Hang up | ☑ | ☑ | ☑ | ☑ |
Answer call | ☑ | ☑ | ☑ | ☑ |
Hold call | ☑ *1 | ☑ | ||
Call back | ☑ | ☑ | ||
Reject call | ☑ | ☑ | ☑ | ☑ |
Forward call (without answering) | ☑ | ☑ | ||
Forward call (after answering) | ☑ | ☑ | ||
Set up a consultation call | ☑ | ☑ | ||
Toggle | ☑ | ☑ | ||
Connect a consultation call | ☑ | ☑ | ||
Initiate second call (e.g. from Hold) | ☑ | ☑ | ||
Accept second call | ☑ | ☑ | ||
Reject second call | ☑ | ☑ | ||
Forward second call (without answering) | ☑ | ☑ | ||
Forward second call (after answering) | ☑ | ☑ | ||
Create a conference call (3 participants) | ☑ | ☐ | ||
| Second call on SIP line | ☑ | ☐ | ||
Incoming call on SIP Line while active mobile phone call: | ||||
| ☑ mobile phone call is terminated | ☑ mobile phone call on hold ** | ||
| ☑ Caller receives busy | ☑ | ||
Incoming mobile phone call while active SIP line call: | ||||
| ☑ SIP line call on hold | ☑ SIP line call on hold | ||
| ☑ | ☑ | ||
Add a further participant to a conference call | ○ | ○ | ||
Remove a participant from a conference call | ○ | ☑ | ||
Pickup call | ||||
| ☑ | ☑ | ||
| ☑ | ☑ | ||
| ☑ | ☑ | ||
| ☑ | ☑ | ||
Pickup call | ||||
| ☑ | — | ||
| ○ | — | ||
| — | ☑ | ||
| — | ☑ | ||
DTMF | ☑ | ☑ | ☑ | ☑ |
Dial ringing tone | ☑ | — | ||
Call forwarding | ||||
| — | — | ||
| ☑ | ☑ | ||
| — | ☑ | ||
Call protection/Do not disturb | ||||
| ☑ | ☑ | ||
| ☑ | ☑ | ☑ | ☑ |
Legend
| ☑ | Function available |
| ☐ | Availability or function planned |
| — | Not relevant |
| ○ | Not applicable due to technical limitations |
| ◊ | Function not tested, full tests are pending |
| *1 | Presentation of 'hold' state planned |
| *2 | Call forwarding by UCServer configurable for internal/external/all calls always or while busy |
| ** | Depending on the functions of the network provider |
| *** | Supported functions for SIP lines in ProCall Mobile apps for connection via estos UCConnect |
Release Note
Since estos has no influence on the further development of the supported telephone systems by the manufacturer, we cannot guarantee that the manual described above is also valid for future releases and e.g. other end devices without restrictions.