Supported telephony functions for ProCall Enterprise with bis. cloud

Status

October 2023

This overview provides information about the features provided by estos ProCall Enterprise in operation at SIP terminals via estos uaCSTA Server and estos ECSTA for SIP Phones (TAPI) in operation of estos SIP Softphones via direct SIP communication with a virtual PBX (SIP).

ProCall Enterprise	8.3 from V 7.1.5
Telephone system/Cloud PBX	bis. cloud of bis. itk GmbH
with terminal/telephone	Snom 320
TSP	ECSTA for SIP Phones V 6.0.0.641

Action	ProCall Enterprise client for Windows		ProCall Mobile app ***
Action	TAPI	SIP	Android	iOS
Dial	☑	☑	☑	☑
Hang up	☑	☑	☑	☑
Answer/accept call	☑	☑	☑	☑
Hold call	☑^*1	☑
Call back	☑	☑
Reject call	☑	☑	☑	☑
Forward call (without answering)	☑	☑
Set up a consultation call	☑	☑
Toggle	☑	☑
Connect a consultation call	☑	☑
Initiate second call (e.g. from hold)	☑	☑
Accept second call	☑	☑
Reject second call	☑	☑
Forward second call (without answering)	☑	☑
Forward second call (after answering)	☑	☑
Second call on SIP line			☑ Caller receives busy	☐ Caller receives busy
Incoming call on SIP line while active mobile phone call:
Answer call			☑ Mobile phone call is terminated	☑ mobile phone call on hold **
Reject call (without answering)			☑ Caller receives busy	☑
Incoming mobile phone call while active SIP line call:
Answer call			☑ SIP line call on hold	☑ SIP line call on hold
Reject call (without answering)			☑	☑
Create a conference call (3 participants)	☑	☐
Add a further participant to a conference call	○	○
Remove a participant from a conference call	○	☑
Pickup call via UCServer (from 8.3)
TAPI – TAPI	☑	☑
TAPI – SIP (via speed dial code)	☑	☑
SIP – TAPI (via feature code)	☑	☑
SIP – SIP (via feature code)	☑	☑
Pickup call via feature code
TAPI – TAPI	☑	—
TAPI – SIP (via speed dial code)	○	—
SIP – TAPI (via feature code)	—	☑
SIP – SIP (via feature code)	—	☑
DTMF	☑	☑	☑	☑
Dial ringing tone	☑	—
Call forwarding		—
provided by PBX via TAPI	—	—
via feature code	☑	☑
provided by UCServer ^*2	—	☑
Call protection/Do Not Disturb
via presence	☑	☑
via line	☑	☑	☑	☑

Legend

☑	Function available
☐	Availability or function planned/in realization
—	Not relevant
○	Not applicable due to technical limitations
◊	Function not tested, full tests are pending
^*1	Presentation of hold state planned
^*2	Call forwarding by UCServer configurable for internal/external/all calls always or while busy
**	Depending on the functions of the network provider
***	Supported functions for SIP lines in ProCall Mobile apps for connection via estos UCConnect

Further information

PBX-specific configuration: Setting up softphone functions (SIP) for bis. cloud PBX – connection instructions

Version note

Since estos has no influence on the further development of the supported telephone systems by the manufacturer, we cannot guarantee that the instructions described above will also be fully valid for future releases and e.g. other end devices.