Supported telephony functions for ProCall Enterprise with Universe Cloud
October 2023
This overview provides information about the features provided by estos ProCall Enterprise when operating estos ProCall Enterprise SIP softphones via direct SIP communication with a virtual PBX. Listed are both the features of the softphone operation of the ProCall Enterprise client for Windows and the ProCall Enterprise mobile app for iOS and Android.
| estos ProCall Enterprise | V 8.3 |
|---|---|
| PBX/Cloud PBX | Universe Cloud by Firstcom Europe AG (former C+ITEC AG) |
| Action | ProCall Enterprise | ProCall Mobile App for Android | ProCall Mobile App for iOS |
|---|---|---|---|
Dial | ☑ | ☑ | ☑ |
Hang up | ☑ | ☑ | ☑ |
Answer call/accept | ☑ | ☑ | ☑ |
| Hold call | ☑ | ☑ / ☐ *3 | ☐ |
Call back | ☑ | ☑ / ☐ *3 | ☐ |
Reject call | ☑ | ☑ caller is forwarded to a voicemail box | ☑ caller is forwarded to a voicemail box |
| Forward call (without answering) | ☑ | ☐ | ☐ |
Forward call (after answering) | ☑ | ☑ | ☑ |
Set up a consultation call | ☑ | ☐ | ☐ |
Toggle | ☑ | ☐ | ☐ |
Connect consultation call | ☑ | ☐ | ☐ |
Initiate second call (e.g. from Hold) | ☑ | — | — |
Accept second call | ☑ | — | — |
Reject second call | ☑ | — | — |
Forward second call (without answering) | ☑ | — | — |
Forward second call (after answering) | ☑ | — | — |
| Call on SIP line, Incoming call on SIP line | — | ◉ caller is forwarded to a voicemail box | ◉ caller is forwarded to a voicemail box |
Call on SIP line, | — | ☑ Accept function call on SIP line is terminated when call is accepted | ☑ Exit & Accept function |
| Call on SIP line, Incoming call on mobile line is rejected. | — | ☑ Reject function Call on mobile line receives busy signal | ☑ |
| Call on SIP line, Call on mobile line is received, call on SIP line is put on hold and call on mobile line is accepted. | — | ☐ | ☑ Hold & Accept function |
Call on mobile line, Call on SIP line is received, call on mobile line is terminated and call on SIP line is accepted. | — | ◉ caller is forwarded to a voicemail box | ☑ Exit & Accept function |
Call on mobile line, | — | ◉ caller is forwarded to a voicemail box | ☑ Reject function |
| Call on mobile line, Call on SIP line is received, call on mobile line is put on hold, and call on SIP line is answered. | — | ◉ caller is forwarded to a voicemail box | ☑ Exit & Accept function |
Create conference call (3 participants) *1 | ☑ | ○ | ○ |
Add further participant to conference call | ○ | ○ | ○ |
Remove participant from conference call | ☑ | ○ | ○ |
Pick up call (via speed dial code) | ☑ | ○ | ○ |
DTMF | ☑ | ☑ | ☑ |
Set call forwarding: | |||
| ◉ | ◉ | ◉ |
| ☑ | ☑ | ☑ |
Call protection/Do Not Disturb (DND) | |||
| ☑ | ○ | ○ |
| ☑ | ☑ | ☑ |
Legend
| ☑ | Function available |
| ☐ | Availability or function planned |
| ○ | Not available or function not given |
| ◉ | Not applicable due to technical limitations |
| — | Not relevant |
| ◊ | Function not tested, full tests are pending |
| *1 | Independent of the Universe Conference offered in the Cloud PBX. |
| *2 | Call forwarding configurable by UCServer for internal/external/all calls always or when busy |
| ** | Depending on the functions of the network provider |
| *3 | Supported functions for SIP lines in ProCall Mobile Apps for connection via estos UCConnect |
Further information
Version note
Since estos has no influence on the further development of the supported telephone systems by the manufacturer, we cannot guarantee that the instructions described above will also be fully valid for future releases and e.g. other end devices.