State of knowledge

February 2023


No license can be entered in the UCConnect portal ( The buttons at Add license/Request test license are inactive (grayed out).

Example screenshot: UCConnect portal – server accounts – add license/apply for test license is not available

Possible cause

Not all data for the company is available. The company data is incomplete.

Checking possible causes

At the company (customer) it says "COMPANY DATA - Incomplete".

Example screenshot: UCConnect – Company (Customer) – Error message "Company data incomplete".


Enter the missing data at contact person of the customer. Mandatory fields are marked with *.

Example screenshot: UCConnect – Contact person – Mandatory fields

Privacy policy

You can find our privacy policy "" underr


If you as an end user have questions about this, please contact your estos partner (

If you are an estos partner and have questions about this, please contact your account manager or use our contact options at