State of knowledge

April 2021

Possible reasons

Mute

Please check whether the meeting participant you cannot hear has muted his microphone. You can recognize this by the red mute symbol on his tile.

The microphone of the other party does not work

The other party should check the suggested solutions in the article: My camera/microphone does not work.

Network configuration

Often, problems with the network configuration manifest themselves in such error states. Please check the article: I keep having connection difficulties during a meeting.

Browser

Current version or update required?

Please check that you are using the latest version of your web browser (also note the system requirements):

Delete cache and cookies

t may be necessary to clear the browser cache and cookies for https://meetings.procall.de First check if access to camera and microphone works in an incognito/private browser window. If so, clearing the cache or cookies of the web application may help:

Further procedure

If you have problems using ProCall Meetings despite the help listed here or in the documentation, you can contact our support team: Report problem – Feedback to the developer