Quick Start Guide for the User – ProCall 6 Enterprise Client for macOS
Quick guide about the main features of ProCall 6 Enterprise (EOL) for macOS
Your extension number always under control
Click on your extension to set this line as default.
- Define standard line
- Set/remove call forwarding
- Call protection on/off
- Remote Office on/off
Overview of your calls and conversations
Under "Calls" you can see your call journal
- Missed/unanswered calls
- Guided phone calls
- Date and time
"Calls" – Your Journal
Right-click on an entry:
- Mark entry as edited/unedited
- Open contact details
- Delete from the call journal
Mark all entries as edited
To start a telephone call:
- Direct entry of the phone number via "Search"
- Right-click on an entry under "Calls"
- Right-click on the contact under "Favorites"
Use dialing help with ProCall/Commands
Mark number in the active application:
- Keyboard shortcut
- Right mouse button – Services –- Dial with ProCall
Change the preset keyboard shortcut for dialing
Under System Settings/Services Settings/ Shortcuts/Keyboard/Text: Dial with ProCall
Double click on
Search for a contact and enter a phone number manually
All connected contact databases can be searched for a contact or search term using the search bar.
In the search window, you can also enter a phone number manually and start the call here with Enter.
During a call
Duration of the call
You can see how long you are on the phone with someone during an active call.
In an active conversation
- Hold call
- Initiate consultation
- Forward call
- transmit signals via DTMF dialing
You can end the call by hanging up. After ending the call, you will see the call in your journal under Calls.
- By number
- By name
- All/only unprocessed calls
- Filter out internal calls
Set and recognize the status
The presence status is formed according to defined rules, e.g. via telephony services or set manually by you, you can set an absence note to comment on your presence status.
More info about the contact
Your contacts will see your presence status and your absence note (depending on the permissions granted).
- Add contact
- Create a new group, e.g. Marketing, Sales, Administration
- Rename group
- Remove group
- Move group
- Move contacts to another group simply by mouse click
By setting an authorization level for a contact, you define the degree of information depth that you share with this contact. Depending on the authorization, you can, for example, pick up calls from other contacts (pickup function).
Authorization levels can already be predefined by the administrator and thus cannot be extended.
- Team member
Do not miss/notifications
You'll see what's coming up in a moment:
- New chat messages
- New contact requests
- Missed calls
Right-clicking on a contact/favorite or the result of a search will provide you with additional information about the contact, such as:
- Phone numbers
- E-mail address
- IM Address
- Upcoming dates (depending on configuration)
- Data source
- Group assignment
- Authorization level
- Contact options
- (TextChat, call, e-mail)
- Send contact details
- Transfer contact details to the address book
- Delete a contact from favorites
You can start a TextChat with your contacts. The chat can be started either from the contact details, the call window by right-clicking or from the chat window. Besides plain text message, you can also use emojis here.
An icon next to the message indicates whether it has already been delivered/read.
Overview of your recent chats
Quick Start Guide as PDF
A quick overview of essential functions
The availability of the functions depends, among other things, on the system environment used, ProCall version, configuration and authorizations granted.