Overview of presets

Updated information from 1 August 2025

ProCall Business reached end-of-life (EoL) status on 1 August 2025.
No further software changes will be made and the provision of documentation, product information and installation packages will be discontinued. 

In ProCall Business, preset configurations facilitate easy commissioning. These cannot be changed.

Settings in ProCall Business server

• User management in Active Directory: phone numbers are stored in super canonical format. Example: +49815136856177
• An SQLite database is integrated into estos ProCall Business for storing journal data, chat messages, and appointments.
• Unanswered calls:
  
  • All users to whom the phone has rung will have this call marked as unanswered in the journal.

  • In the case of forwarded and answered calls, all users who have not answered the call will have this call marked as unanswered in the journal.

• If the "E-mail in absence" function is activated, all users for whom the telephone has rung will receive an e-mail.
  Exception: If the call has rung for less than 2 seconds-

Settings in the ProCall Business client

• The ProCall client is registered as the default for IM.
• Journal entries cannot be deleted.
• Sounds can be changed in Windows under Control Panel – Sounds.
• The call window:
  
  • is displayed for all incoming and outgoing calls.
  • is closed after the end of the call.
  • is automatically opened at a suitable place on the screen. Other ProCall windows that are already open are not overlaid.
• The transparent display of ProCall Business windows is not supported.
• Contact search in ProCall Business client:
  
  • The search is supported for:
    
    • Last name
    • First name
    • Company
    • Postal code and location
    • Street
    • Phone numbers
  • In the search result is output (if available and authorized):
    
    • Contact image
    • Presence
    • Display name
    • Company
    • Address
    • Phone numbers
    • E-mail address
    • Website
    • Data source
• Message windows are opened in the foreground and not automatically hidden.