Overview of presets

In ProCall Business, preset configurations facilitate easy commissioning. These cannot be changed.

Settings in ProCall Business server

• User management in Active Directory: phone numbers are stored in super canonical format. Example: +49815136856177
• An SQLite database is integrated into estos ProCall Business for storing journal data, chat messages, and appointments.
• Unanswered calls:
  
  • All users to whom the phone has rung will have this call marked as unanswered in the journal.

  • In the case of forwarded and answered calls, all users who have not answered the call will have this call marked as unanswered in the journal.

• If the "E-mail in absence" function is activated, all users for whom the telephone has rung will receive an e-mail.
  Exception: If the call has rung for less than 2 seconds-

Settings in the ProCall Business client

• The ProCall client is registered as the default for IM.
• Journal entries cannot be deleted.
• Sounds can be changed in Windows under Control Panel – Sounds.
• The call window:
  
  • is displayed for all incoming and outgoing calls.
  • is closed after the end of the call.
  • is automatically opened at a suitable place on the screen. Other ProCall windows that are already open are not overlaid.
• The transparent display of ProCall Business windows is not supported.
• Contact search in ProCall Business client:
  
  • The search is supported for:
    
    • Last name
    • First name
    • Company
    • Postal code and location
    • Street
    • Phone numbers
  • In the search result is output (if available and authorized):
    
    • Contact image
    • Presence
    • Display name
    • Company
    • Address
    • Phone numbers
    • E-mail address
    • Website
    • Data source
• Message windows are opened in the foreground and not automatically hidden.