State of knowledge

October 2021
Version info: 21H2

Profile settings available in the UCServerEnterpriseBusiness

General





















































View







Favorites and monitor bar

  • Element width
(plus)(plus)
  • Detail level main window
(plus)(plus)
  • Detail level monitor
(plus)(plus)
  • Deposit contact with presence color
(plus)(plus)
Additional lines(plus)(minus)
  • Show "Lines" group
(plus)(minus)

Behavior

















Start behavior

  • Start ProCall at Windows login
(plus)(plus)
  • Show startup process
(plus)(plus)
Monitor

  • Always show at program start
(plus)(plus)
  • At program start as before
(plus)(plus)
Show speech bubble for

  • Missed calls
(plus)(plus)
  • New chats
(plus)(plus)
  • Unread e-mails
(plus)(plus)
  • Scheduled calls
(plus)(minus)
  • Authorization requests
(plus)(minus)
  • Fax messages
(plus)(plus)
Advanced
(minus)
  • Open contacts for editing by default
(plus)

(red star)

deactivated

  • Remember last selected contact detail tab
(plus)

(red star)

activated

  • Register as default for telephony
(plus)(red star)
from Microsoft Outlook 2016
  • Register as default application for instant messaging
(plus)

(red star)

activated

  • Play instruction tones
(plus)(green star)
 configuration via Windows

Actions




Automate ProCall

  • Enter rules
(plus)(plus)
  • Define filters
(plus)(minus)

User-defined actions

(plus)(minus)
  • Create action
(plus)(minus)

Hotkeys




Customize hotkeys

  • Dial
(plus)(plus)
  • Use this key also to hang up
(plus)(plus)
  • Hang up
(plus)(plus)
  • Display main window
(plus)(plus)

Keyboard shortcuts/shortcuts

Specification per action(plus)(plus)

Location












(minus)
Location and phone number formatting

  • Country/Region
(plus)

(red star)

from UCServer

  • Area code
(plus)

(red star)

from UCServer

  • Location uses telephone system
(plus)

(red star)

from UCServer

  • Phone number format (selection)
(plus)

(red star)

shortened internally

Address(plus)
  • Transfer address data from the user administration
(plus)

(red star)

activated

  • Use alternative address
(plus)(minus)
Map/Route planning(plus)
  • Use map
(plus)(minus)
  • Select map service (selection)
(plus)(minus)

Advanced



Notes(plus)(plus)
Show all messages (button)(plus)(plus)
Layout(plus)(plus)
Reset layout (button)(plus)(plus)

Telephony
























































Call window














(minus)
Customize call window

  • Display automatically for incoming calls
(plus)

(red star)

activated

  • Display automatically for outgoing calls
(plus)

(red star)

activated

  • Always show active calls top window
(plus)

(red star)

activated

  • Display duration
(plus)

(red star)

closes at end of call

  • Transparency
(plus)

(red star)

deactivated

  • Support transparency, fade in and fade out
(plus)(minus)
Window position

  • Automatic arrangement (button)
(plus)

(red star)

automatic

  • Set position (button)
(plus)(minus)
  • Set window size
(plus)(minus)

Incoming calls











Support for hotline services (client function)

  • Display of the contact called
(plus)(plus)
Unanswered calls(plus)(minus)
  • Automatically mark as processed for a phone call later
(plus)

(red star)

activated

  • Send to my e-mail address
(plus)

(red star)

activated

  • Send to the following e-mail address
(plus)

(red star)

deactivated

  • Send message even if the user is logged in
(plus)

(red star)

deactivated




Outgoing calls


(minus)








Call preparation(plus)(minus)
  • Always prepare calls
(plus)(minus)
Automatic redial(plus)(minus)
  • Offer automatic redial
(plus)(minus)
  • Number of attempts
(plus)(minus)
  • Pause between attempts
(plus)(minus)
Number suppression(plus)(minus)
  • Suppress phone number
(plus)(minus)




Scheduled calls



(minus)

Manage with(plus)

(red star)

UCServer

Projects








Private calls(plus)(minus)
  • Calls can be marked as private calls
(plus)(minus)
Customize projects/PINs(plus)(minus)
  • Use projects/PINs (list)
(plus)(minus)

Bluetooth



(minus)





Support for Bluetooth mobile phones(plus)(minus)
  • Use Bluetooth mobile phones
(plus)(minus)
  • Use PC audio devices
(plus)(minus)
  • Automatically use all mobile phones
(plus)(minus)
  • Use the following mobile phones (list)
(plus)(minus)

Call protection











Link call protection with "Do not disturb" presence status

  • "Do not disturb" presence status controls call protection
(plus)(plus)
  • Call protection controls "Do not disturb" presence status
(plus)(plus)
  • Apply call protection on all communication devices
(plus)(plus)
Reject calls when busy(plus)(plus)
  • Busy on Busy
(plus)(plus)
  • Busy on Busy (device-overlapping)
(plus)(plus)



























Data sources








(minus)
Configured data sources(plus)(minus)
  • ProCall users
(plus)

(red star)

activated

  • Favorites
(plus)

(red star)

activated

  • Lines
(plus)

(red star)

activated

  • MetaDirectory DB
(plus)

(red star)

activated

  • Exchange Web Service (EWS und Office 365)
(plus)(plus)



Search parameters


(plus)(minus)
Customize detailed search(plus)

(red star)

Name, forename, company postcode, town, telephone number

Field specification(plus)(minus)

Search result


















(plus)(minus)
Customize search result(plus)

(red star)

Contact picture, display name, company, address, phone number, email, website, data source, presence.

Available contact fields (selection of fields)(plus)(minus)
Layout (tab)(plus)(minus)
  • Display in compact view
(plus)(minus)
  • Display field name
(plus)(minus)
  • Insert paragraph before field
(plus)(minus)
  • Display in bold font
(plus)(minus)
Customize field (tab)(plus)(minus)
  • Display format
(plus)(minus)
  • Priority
(plus)(minus)
  • Number of attempts
(plus)(minus)
  • Field name
(plus)(minus)
Actions (tab)(plus)(minus)
  • Click
(plus)(minus)
  • Ctrl+Click
(plus)(minus)
  • Ctrl+Shift+Click
(plus)(minus)
User-defined actions(plus)(minus)

Integration













Calendar








Data source(plus)(red star)
EWS (Exchange Web Services)
Which dates(plus)(plus)
  • None
(plus)(plus)
  • Public
(plus)(plus)
  • Private and public
(plus)(plus)

Journal







(plus)(minus)
Folder for journal copies(plus)(minus)
  • Create copies in
(plus)(minus)
  • Journal folder for copies
(plus)(minus)
Create journal copy automatically(plus)(minus)
  • With existing call window
(plus)(minus)
  • For local contacts
(plus)(minus)

Cooperation


























Chat













(minus)
Display duration without user interaction(plus)(minus)
  • Short/Long (slider)
(plus)

(red star)

xx seconds

Transparency(plus)(minus)
  • Support transparency, fade in and fade out
(plus)

(red star)

deactivated

  • Short/Long (slider)
(plus)

(red star)


Window position(plus)(minus)
  • Automatic arrangement (button)
(plus)

(red star)

automatic

  • Position festlegen (button)
(plus)(minus)

Window size

(plus)(minus)
  • Settings (dropdown)
(plus)

(red star)

default




Info window














(plus)(minus)
Customize info window(plus)(minus)
Display at the following event

  • Contact available
(plus)(minus)
  • Contact logs off
(plus)(minus)
  • Contact has call to pick up
(plus)(minus)
Display duration(plus)(minus)
  • Short/Long (slider)
(plus)

(minus)


Transparency(plus)(minus)
  • Support transparency, fade in and fade out
(plus)

(minus)


  • Short/Long (slider)
(plus)(minus)
Window position(plus)(minus)
  • Automatic arrangement (button)
(plus)

(red star)

Fixed

  • Set position (button)
(plus)(minus)




Legend

(plus)Function/setting option given
(minus)Not present/available, disabled
(red star)Preset/not configurable
(star)Limited configurability