ProCall client settings

Updated information from 1 August 2025

ProCall Business reached end-of-life (EoL) status on 1 August 2025.
No further software changes will be made and the provision of documentation, product information and installation packages will be discontinued.

State of knowledge

October 2021
Version info: 21H2

Profile settings available in the UCServer			Business
General	View	Favorites and monitor bar
		Element width
		Detail level main window
		Detail level monitor
		Deposit contact with presence color
		Additional lines
		Show "Lines" group
	Behavior	Start behavior
		Start ProCall at Windows login
		Show startup process
		Monitor
		Always show at program start
		At program start as before
		Show speech bubble for
		Missed calls
		New chats
		Unread e-mails
		Scheduled calls
		Authorization requests
		Fax messages
		Advanced
		Open contacts for editing by default	deactivated
		Remember last selected contact detail tab	activated
		Register as default for telephony	from Microsoft Outlook 2016
		Register as default application for instant messaging	activated
		Play instruction tones	configuration via Windows
	Actions	Automate ProCall
		Enter rules
		Define filters
		User-defined actions
		Create action
	Hotkeys	Customize hotkeys
		Dial
		Use this key also to hang up
		Hang up
		Display main window
	Keyboard shortcuts/shortcuts	Specification per action
	Location
		Location and phone number formatting
		Country/Region	from UCServer
		Area code	from UCServer
		Location uses telephone system	from UCServer
		Phone number format (selection)	shortened internally
		Address
		Transfer address data from the user administration	activated
		Use alternative address
		Map/Route planning
		Use map
		Select map service (selection)
	Advanced	Notes
		Show all messages (button)
		Layout
		Reset layout (button)
Telephony	Call window
		Customize call window
		Display automatically for incoming calls	activated
		Display automatically for outgoing calls	activated
		Always show active calls top window	activated
		Display duration	closes at end of call
		Transparency	deactivated
		Support transparency, fade in and fade out
		Window position
		Automatic arrangement (button)	automatic
		Set position (button)
		Set window size
	Incoming calls
		Support for hotline services (client function)
		Display of the contact called
		Unanswered calls
		Automatically mark as processed for a phone call later	activated
		Send to my e-mail address	activated
		Send to the following e-mail address	deactivated
		Send message even if the user is logged in	deactivated

	Outgoing calls
		Call preparation
		Always prepare calls
		Automatic redial
		Offer automatic redial
		Number of attempts
		Pause between attempts
		Number suppression
		Suppress phone number

	Scheduled calls
		Manage with	UCServer
	Projects
		Private calls
		Calls can be marked as private calls
		Customize projects/PINs
		Use projects/PINs (list)
	Bluetooth
		Support for Bluetooth mobile phones
		Use Bluetooth mobile phones
		Use PC audio devices
		Automatically use all mobile phones
		Use the following mobile phones (list)
	Call protection
		Link call protection with "Do not disturb" presence status
		"Do not disturb" presence status controls call protection
		Call protection controls "Do not disturb" presence status
		Apply call protection on all communication devices
		Reject calls when busy
		Busy on Busy
		Busy on Busy (device-overlapping)
Search	Data sources
		Configured data sources
		ProCall users	activated
		Favorites	activated
		Lines	activated
		MetaDirectory DB	activated
		Exchange Web Service (EWS und Office 365)

	Search parameters
		Customize detailed search	Name, forename, company postcode, town, telephone number
		Field specification
	Search result
		Customize search result	Contact picture, display name, company, address, phone number, email, website, data source, presence.
		Available contact fields (selection of fields)
		Layout (tab)
		Display in compact view
		Display field name
		Insert paragraph before field
		Display in bold font
		Customize field (tab)
		Display format
		Priority
		Number of attempts
		Field name
		Actions (tab)
		Click
		Ctrl+Click
		Ctrl+Shift+Click
		User-defined actions
Integration	Calendar
		Data source	EWS (Exchange Web Services)
		Which dates
		None
		Public
		Private and public
	Journal
		Folder for journal copies
		Create copies in
		Journal folder for copies
		Create journal copy automatically
		With existing call window
		For local contacts
Cooperation	Chat
		Display duration without user interaction
		Short/Long (slider)	xx seconds
		Transparency
		Support transparency, fade in and fade out	deactivated
		Short/Long (slider)
		Window position
		Automatic arrangement (button)	automatic
		Position festlegen (button)
		Window size
		Settings (dropdown)	default

	Info window
		Customize info window
		Display at the following event
		Contact available
		Contact logs off
		Contact has call to pick up
		Display duration
		Short/Long (slider)
		Transparency
		Support transparency, fade in and fade out
		Short/Long (slider)
		Window position
		Automatic arrangement (button)	Fixed
		Set position (button)

Legend

	Function/setting option given
	Not present/available, disabled
	Preset/not configurable
	Limited configurability

General

View

Behavior

Actions

Hotkeys

Keyboard shortcuts/shortcuts

Location

Advanced

Telephony

Call window

Incoming calls

Outgoing calls

Scheduled calls

Projects

Bluetooth

Call protection

Search

Data sources

Search parameters

Search result

Integration

Calendar

Journal

Cooperation

Chat

Info window

Legend