State of Knowledge

October 2021

ProCall Analytics is an add-on to ProCall Enterprise. 

Compatible UCServer versions

ProCall Enterprise

from version 7

Installation on separate systems

The installation of ProCall Analytics, database and UCServer on separate systems is recommended to ensure performance and reliability. 

Operating systems and databases

Windows: Server/Services

Server operating systems

End date for Microsoft support

Microsoft Windows Server® 202213.10.2026

Microsoft Windows Server® 2019

09.01.2029

Microsoft Windows Server® 2016 

11.01.2027

Microsoft Windows Server® 2012 

10.10.2023

Microsoft Windows Server® 2012 

10.10.2023

.Net Framework

.Net FrameworkEnd date for Microsoft support
4.8.NET Framework is a component of the Windows operating system. These components receive the same support as the corresponding parent product or platform. 

Windows client/workstation

Client/workstation operating systems

End date for Microsoft support

Microsoft Windows® 11-

Microsoft Windows® 10

14.10.2025

Microsoft Windows® 8.1

10.01.2023

Server database

Database

End date for Microsoft support

Microsoft SQL Server 201907.01.2025

Microsoft SQL Server 2014 Service Pack 2

09.07.2024

Microsoft SQL Server 2012 Service Pack 3

12.07.2022

Microsoft SQL Server 2017 

11.10.2022
https://docs.microsoft.com/de-de/archive/blogs/sqlreleaseservices/announcing-updates-to-the-modern-servicing-model-for-sql-server

Licenses

  • Licenses for Analytics 3
  • Licensing takes place via the server

Supported web browsers

current versions of 

  • Microsoft® Internet Explorer®
  • Microsoft® Edge
  • Mozilla Firefox® 
  • Google Chrome™ 
  • Apple Safari Mobile (iOS 13, iPad, macOS)

Supported telephone systems

Systems that are connected via estos ECSTA are supported. With other systems, problems with group calls may occur in particular. Exception: ECSTA for SIP phones.

Systems that are connected for SIP softphone functionality are supported. Technical restrictions may also exist here for the evaluation of group calls or forwarded calls, which depend on the correct signalling by the telephone system and its configuration. 


estos guidelines for the support of third-party products – interoperability information applies.