ProCall Analytics 3 system requirements
April 2024
ProCall Analytics is an add-on to ProCall Enterprise.
Compatible UCServer versions
ProCall Enterprise |
|---|
ProCall 8 Enterprise from version 8.0.2 |
Installation on separate systems
The installation of ProCall Analytics, database and UCServer on separate systems is recommended to ensure performance and reliability.
Operating systems and databases
Windows: Server/Services
Server operating systems | End date for Microsoft support |
|---|---|
| Microsoft Windows Server® 2022 | 13/10/2031 |
Microsoft Windows Server® 2019 | 9/1/2029 |
Microsoft Windows Server® 2016 | 11/1/2027 |
.Net Framework
| .Net Framework | End date for Microsoft support |
|---|---|
| 4.8 | .NET Framework is a component of the Windows operating system. These components receive the same support as the corresponding parent product or platform. |
Windows client/workstation
Client/workstation operating systems | End date for Microsoft support |
|---|---|
| Microsoft Windows® 11 | - |
Microsoft Windows® 10 | 14/10/2025 |
Server database
Database | End date for Microsoft support |
|---|---|
| from ProCall Analytics 3.1.0: Microsoft SQL Server 2022 | 11.01.2033 |
| Microsoft SQL Server 2019 | 7/1/2025 |
Microsoft SQL Server 2014 Service Pack 2 | 9/7/2024 |
estos ProCall Analytics up to and including version 3.0.2.4107 does not support the connection to Microsoft SQL Server version 2022 or newer Microsoft SQL Server versions.
Hardware recommendation for system expansion
- CPU: 2 cores, 1,9 GHz
- RAM: 8 GB
- Free RAM: 2 GB
- Free storage: 10 GB
Licenses
- Licenses for Analytics 3
- Licensing takes place via the server
Supported web browsers
current versions of
- Microsoft® Edge
- Mozilla Firefox®
- Google Chrome™
- Apple Safari Mobile (iOS 13, iPad, macOS)
Supported telephone systems
Systems that are connected via estos ECSTA are supported. With other systems, problems with group calls may occur in particular. Exception: ECSTA for SIP phones.
Systems that are connected for SIP softphone functionality are supported. Technical restrictions may also exist here for the evaluation of group calls or forwarded calls, which depend on the correct signalling by the telephone system and its configuration.
Further information
Release ports for ProCall Analytics - which network interfaces are used?
estos guidelines for the support of third-party products – interoperability information applies.