State of Knowledge

April 2024

ProCall Analytics is an add-on to ProCall Enterprise. 

Compatible UCServer versions

ProCall Enterprise

ProCall 8 Enterprise from version 8.0.2
ProCall 7 Enterprise

Installation on separate systems

The installation of ProCall Analytics, database and UCServer on separate systems is recommended to ensure performance and reliability. 

Operating systems and databases

Windows: Server/Services

Server operating systems

End date for Microsoft support

Microsoft Windows Server® 202213/10/2031

Microsoft Windows Server® 2019


Microsoft Windows Server® 2016 


.Net Framework

.Net FrameworkEnd date for Microsoft support
4.8.NET Framework is a component of the Windows operating system. These components receive the same support as the corresponding parent product or platform. 

Windows client/workstation

Client/workstation operating systems

End date for Microsoft support

Microsoft Windows® 11-

Microsoft Windows® 10


Server database


End date for Microsoft support

from ProCall Analytics 3.1.0:
Microsoft SQL Server 2022
Microsoft SQL Server 20197/1/2025

Microsoft SQL Server 2014 Service Pack 2


estos ProCall Analytics up to and including version does not support the connection to Microsoft SQL Server version 2022 or newer Microsoft SQL Server versions.

Hardware recommendation for system expansion

  • CPU: 2 cores, 1,9 GHz
  • RAM: 8 GB
  • Free RAM: 2 GB
  • Free storage: 10 GB


  • Licenses for Analytics 3
  • Licensing takes place via the server

Supported web browsers

current versions of 

  • Microsoft® Edge
  • Mozilla Firefox® 
  • Google Chrome™ 
  • Apple Safari Mobile (iOS 13, iPad, macOS)

Supported telephone systems

Systems that are connected via estos ECSTA are supported. With other systems, problems with group calls may occur in particular. Exception: ECSTA for SIP phones.

Systems that are connected for SIP softphone functionality are supported. Technical restrictions may also exist here for the evaluation of group calls or forwarded calls, which depend on the correct signalling by the telephone system and its configuration. 

Further information

Release ports for ProCall Analytics - which network interfaces are used?

estos guidelines for the support of third-party products – interoperability information applies.