ProCall Analytics is an add-on to ProCall Enterprise.
Compatible UCServer versions
ProCall Enterprise
ProCall 8 Enterprise from version 8.0.2 ProCall 7 Enterprise
Installation on separate systems
The installation of ProCall Analytics, database and UCServer on separate systems is recommended to ensure performance and reliability.
Operating systems and databases
Windows: Server/Services
Server operating systems
End date for Microsoft support
Microsoft Windows Server®2022
13/10/2031
Microsoft Windows Server® 2019
9/1/2029
Microsoft Windows Server® 2016
11/1/2027
Microsoft Windows Server® 2012
10/10/2023
Microsoft Windows Server® 2012
10/10/2023
.Net Framework
.Net Framework
End date for Microsoft support
4.8
.NET Framework is a component of the Windows operating system. These components receive the same support as the corresponding parent product or platform.
Windows client/workstation
Client/workstation operating systems
End date for Microsoft support
Microsoft Windows® 11
-
Microsoft Windows® 10
14/10/2025
Server database
Database
End date for Microsoft support
Microsoft SQL Server 2019
7/1/2025
Microsoft SQL Server 2014 Service Pack 2
9/7/2024
Hardware recommendation for system expansion
CPU: 2 cores, 1,9 GHz
RAM: 8 GB
Free RAM: 2 GB
Free storage: 10 GB
Licenses
Licenses for Analytics 3
Licensing takes place via the server
Supported web browsers
current versions of
Microsoft® Edge
Mozilla Firefox®
Google Chrome™
Apple Safari Mobile (iOS 13, iPad, macOS)
Supported telephone systems
Systems that are connected via estos ECSTA are supported. With other systems, problems with group calls may occur in particular. Exception: ECSTA for SIP phones.
Systems that are connected for SIP softphone functionality are supported. Technical restrictions may also exist here for the evaluation of group calls or forwarded calls, which depend on the correct signalling by the telephone system and its configuration.
