May 2023


When using the UCServer user administration in MetaDirectory, the configuration of user accounts, groups and profile assignments is repeatedly lost. User accounts are deactivated and have to be reactivated manually.

Possible reason

One possible cause is that the UCServer is not yet available when the MetaDirectory service starts. The MetaDirectory wants to match the users and groups with its database, fails and deactivates them after a certain time.


If both products are installed on the same system, then start MetaDirectory server service depending on UCServer service.


This can be done, for example, as follows:
Open the Windows Registry with regedit and navigate to the following entry "HKEY_LOCAL_MACHINE \ SYSTEM \ CurrentControlSet \ Services \ emeta". Then specify the service on which the current service should depend in the "DependOnService" key (REG_MULTI_SZ). So in this case eucsrv.

Example screenshot: Registry Editor with entries of MetaDirectory – emeta – DependOnService – eucsrv