This training module provides an insight into the interaction of estos products and the possibilities of interacting with third-party products to simplify customer workflows and support their processes. The contents are constantly updated and revised.

Agenda

System integration Integration 1

Duration

1 day, 09:00–17:00

Check-in

  • Welcome and introductions

  • Discussion of training environment (diagram), RDP accesses lab computers, training environment.

System integration

  • Introduction and overview of system integration
  • Commissioning of simple dialing functions in third-party applications through estos ProCall
    • What different options does estos ProCall offer to support dialing functions in third-party applications?
  • Use and preparation of data from a third-party application
    • for phone number resolution
    • for contact search in ProCall
    • to display imported company data
    • to call the application from ProCall (user-defined actions)

Check Out

  • Final test (pass rate 80%) and debriefing
  • Feedback round/open points/questions/suggestions

Requirements for the attendance of the integration module 1

Advanced ICT skills and understanding of relational databases, project management, and working with functional specifications. Successful participation in ProCall and MetaDirectory training.

Chapter