Show video

Video tutorials from estos about "News from estos Product Support":
Here you will find technical instructions/tutorials, tips & tricks, news, interesting facts about installation, administration/configuration/set-up.

Webinar recordings of Tech Essentials LIVE

2024

DATEVasp with ProCall Voice Services and ProCall 8 Enterprise  

including options for using ProCall 8 Enterprise softphone installations with ProCall Voice Services in DATEVasp environments

Tech Essentials LIVE September 2024


(Registration required)

Language: German
Duration: approx. 24 minutes

Location configuration: phone number formatting for challenging environments

In more complex environments, it can happen that the external extension number of a user does not match the internal number. For example, the extension number is often extended by a site-specific prefix. We look together at how the line assignment in UCServer can still be carried out automatically with the help of regular expressions, how outgoing calls can also be made internally across locations if possible and how the contact display is correct.

Tech Essentials LIVE June 2024


(Registration required)
Language: German
Duration: approx. 56 minutes

Mastering terminal server and Citrix environments with ProCall Enterprise 

including Remote Desktop Mode and MultiLine TAPI driver 

Tech Essentials LIVE May 2024

Teaser Bild zur Videoaufzeichnung der estos Tech Essentials LIVE Mai 2024
(Registration required)
Language: German
Duration: approx. 58 minutes

New product versions in March 2024

Including interference-free softphone quality in terminal server (remote desktop) environments, ProCall App for Web (preview), innovations for ProCall Enterprise and ProCall Voice Services

Tech Essentials LIVE April 2024


(Registration required)
Language: German
Duration: approx. 44 minutes

Business process integration with MetaDirectory and Salesforce Lightning

including setting up a Salesforce replicator including the use of IDs to call the URLs, opening contacts in Salesforce via ProCall Client context menu, call window simply add a button with the ProCall Editor in UCServer

Tech Essentials LIVE March 2024


(Registration required)
Language: German
Duration: approx. 28 minutes

ProCall Voice Services – commissioning, configuration, new functions

including commissioning process, individual configuration, new functions and comprehensive analyses for troubleshooting

Tech Essentials LIVE February 2024


(Registration required)
Language: German
Duration: approx. 28 minutes

2023

New features in ProCall 8 Enterprise Service Release 3

Including call pick-up in all TC scenarios, integration of ChatGPT, revised call window in the ProCall mobile app for iOS, softphone support for the STARFACE white label telephone system, upgrades in ProCall Voice Services

Tech Essentials LIVE November 2023


(Registration required)
Language: German
Duration: approx. 59 minutes

Softphone – mastering technical challenges

including: Protocol and network analysis, presentation of the procedure with Wireshark, creation of the required log files

Tech Essentials LIVE October 2023


(Registration required)
Language: German
Duration: approx. 93 minutes

System integration: Create and configure custom actions in ProCall

including: Create a user action for starting a third party application, parameters, filter, automatic and manual use, administrative defaults

Tech Essentials LIVE September 2023

(Registration required)
Language: German
Duration: approx. 20 minutes

What's new in ProCall 8 Enterprise Service Release 2

including: ProCall App for Microsoft Teams, chat experience improvements, and "CLIP No Screening" support for ProCall Voice Services 

Tech Essentials LIVE July 2023


(Registration required)
Language: German
Duration: approx. 31 minutes

Procedure in case of crashes of our estos products 

Tech Essentials LIVE June 2023


(Registration required)
Language: German
Duration: approx. 36 minutes

How to provide higher availability for MetaDirectory

"Load Balancing", "Redundancy" for MetaDirectory with a live demonstration 

Tech Essentials LIVE May 2023


(Registration required)
Language: German
Duration: approx. 22 minutes

What's new in ProCall 8 Enterprise Service Release 1

 - including New Chat Experience in ProCall for Windows, Web Proxy Support for Online Licensing and UCConnect Services.

Tech Essentials LIVE April 2023


(Registration required)

Language: German
Duration: approx. 39 minutes

ProCall Voice Services – licensing and commissioning

Tech Essentials LIVE March 2023


(Registration required)
Language: German
Duration: approx. 35 minutes

Phone number formatting – advanced location configuration

Tech Essentials LIVE February 2023


(Registration required)
Language: German
Duration: approx. 55 minutes

Set up estos MetaDirectory app for Microsoft Teams

Tech Essentials LIVE January 2023

(Registration required)
Language: German
Duration: approx. 14 minutes

2022

Setup and administration tips for what's new in ProCall 8 Enterprise

Tech Essentials LIVE November 2022


(Registration required)
Language: German
Duration: approx. 43 minutes

How do I use the support.estos.de? Create ticket

Tech Essentials LIVE October 2022

(Registration required)
Language: German
Duration: approx. 65 minutes

Number formatting – permissions and services in ProCall

Tech Essentials LIVE August 2022

(Registration required)
Language: German
Duration: approx. 21 minutes

New UC MediaServer – extension of AV logs – HD Voice in ProCall Enterprise

Tech Essentials LIVE
June 2022

(Registration required)
Language: German
Duration: approx. 20 minutes

ProCall 7 Enterprise – what's new in service release 4

Tech Essentials LIVE May 2022

(Registration required)
Language: German
Duration: approx. 52 minutes

Set up replicator for Microsoft Dynamics 365 in MetaDirectory

Tech Essentials LIVE February 2022

(Registration required)
Language: German
Duration: approx. 24 minutes

ProCall Enterprise – groupware integration of Microsoft interfaces

Tech Essentials LIVE January 2022

(Registration required)
Language: German
Duration: approx. 19 minutes