State of knowledge

December 2019

This article provides further information on the topic of providing the RemoteContact.xslt file, which is needed and modified mainly for customizations to your ERP or CRM systems.

Deployment

Basically, the RemoteContact.xslt file can be found client-side in the default installation directory under "templates\default" (e.g. C:\Program Files (x86)\ESTOS\ProCall 4\templates\default).

ProCall Client accesses this by default.

If you want to provide your users with their own RemoteContact.xslt (e.g. for customizing), you have two options to do so:

About Group Policy

Place the modified file via Group Policy one directory level higher (i.e. under C:\Program Files (x86)\ESTOS\ProCall 4\templates).

ProCall Client automatically detects this and uses your modified version from now on.

Please be sure to move the common.xslt there as well.

Via Roaming Profiles

If you want to provide your own RemoteContact.xslt to your users in terminal server environments you have the possibility to put the modified file into the directory "%APPDATA%\ESTOS\ProCall 4\templates".
ProCall Client automatically detects this and uses this provided version from now on. 

Please be sure to move the common.xslt there as well.