Observation
When creating a call forwarding profile in ProCall Enterprise client, forwarding types are offered for a TAPI line that are not supported by the system TSP (PBX/TAPI driver).
The behavior occurs in environments where the ProCall user is assigned a softphone line in addition to the TAPI line.
Example screenshot: Call forwarding profile – Forward all calls to
Solution/Procedure
Settings in the UCServer administration under properties of the line group
Leave call forwarding unconfigured in CTI functions under Line group properties in estos UCServer administration. (Status = empty)
Example screenshot: UCServer Administration – Line group properties – CTI functions – Status
