Based on the data provided from cobra CRM PLUS via ODBC replicator of the MetaDirectory, for example, a found contact can be opened directly from ProCall in cobra CRM PLUS after phone number resolution.
This information has been provided to us by customers and has not been verified by ourselves. We do not provide support for this.
Configuration
First, the dataset from the SQL database on which cobra CRM Plus is based is replicated to the MetaDirectory via ODBC replicator.
Important for further processing is the primary key field of the contacts in cobra CRM PLUS, which is provided as EntryID ProCall.
In the ProCall client, for example, a user-defined action can then be created that can be executed either automatically based on events or manually via button in the call window and/or as a menu entry.
Example: Screenshot: ProCall Settings – General - Actions – User defined actions with cobra CRM PLUS – Action name, application and command line
Application and command line for action name "Open CRM contact
