State of knowledge

September 2020

Server

UCServer 

from Version 7

STUN/TURN for A/V

optional as a requirement for audio/video chat
STUN/TURN server as a prerequisite for audio/video chat

Website

Company homepage/website

  • Authorization for editing/extension
  • Access to the webserver

User

The required technical equipment of users depends, among other things, on the communication actions to be used:

Example: 

  • Technical equipment for audio/video chats: headset, microphone, camera (webcam or integrated)
  • Technical equipment for telephony: assigned line


Equipment Agent/LiveChat user workstation

Shared browsers for the Agent Client
Supported platforms/operating systems and browsers

Microsoft Windows

Google Chrome™

Microsoft® Edge (2)

Mozilla Firefox® (1)

☑ 

Website visitor features

In general, all modern browsers are supported. If advanced features such as audio/video chat are to be used, the browser of the website visitor must support WebRTC.
A current list of browsers that support WebRTC can be found here: https://caniuse.com/rtcpeerconnection

Approved browsers for the website visitor

Supported Browser

Google Chrome™

Microsoft® Edge (2)

Mozilla Firefox® (1)

Apple Safari 

Opera (2)


Comments

(1) Not in private mode

(2) Current version, Chromium-based

Explanation of the tables

Supported

(1) (2)...Note comment 

Tests pending

Licenses

Licenses for LiveChat 2005