Apache service fails to start – add the UNC path to the ixi-UMS location for user announcements

Observation

In ixi-UMS Enterprise, the "ixi-Apache" Apache web server service, which is integrated into the ixi-Framework, fails to start.
This behaviour has been occurring since the update to ixi-Framework version 8.03 or later.

Possible cause: missing UNC path

UNCList is missing from the configuration file. 

Since ixi-Framework version 8.03, the configuration file  Phone-Voicebox-VoiceMailServer.confthe ‘UNCList’ entry must be included in the configuration file, otherwise the ixi Apache service will not start.

Solution/Procedure

Enter the UNCList into the configuration file. 

In addition to the procedure described in the “ixi-UMS Voice Mail Server” manual under section 5.22.1 “Location of user announcements” described, an additional configuration must be carried out in the "Phone-Voicebox-VoiceMailServer.conf" file.

General documentation

5.22.1 Location of user messages: Point b) describes: Adjusting the path in Apache is generally done as follows: 
Open the file "Phone-Voicebox-VoiceMailServer.conf" in the directory ....\ixi-Framework\Apache2.4\conf\extra\mods.

Change the path specification for "VoiceMailUSERS".

Please note that the path must be specified with a / !

RewriteRule ^/VoiceMail/(.*) /cgi-bin/ixiVoiceMailServer_ISAPI32.dll/$1 [NC,L,PT]
AliasMatch ^/VoiceMailUSERS/(.*) "//<Server>/Freigabe/Users/$1"
<Directory "//<Server>/Freigabe/Users/">
Require all granted
Header Set Cache-Control "max-age=0, no-store, no-cache"
</Directory>

CODE

Save and close the file. 

Also required from ixi-Framework 8.03 onwards: Include UNCList

From ixi-Framework version 8.03 onwards, the "UNCList" entry must be included in the configuration file; otherwise, the ixi-Apache service will not start.

RewriteRule ^/VoiceMail/(.*) /cgi-bin/ixiVoiceMailServer_ISAPI32.dll/$1 [NC,L,PT]
UNCList <Server>
AliasMatch ^/VoiceMailUSERS/(.*) "//<Server>/Freigabe/Users/$1"
<Directory "//<Server>/Freigabe/Users/">
Require all granted
Header Set Cache-Control "max-age=0, no-store, no-cache"
</Directory>

CODE

Save and close the file.