Knowledgebase MetaDirectory Enterprise Current: MetaDirectory service crash MetaDirectory service crash State of knowledge May 2021 ObservationThe MetaDirectory service crashed.Procedure for analysisCheck if the latest version of MetaDirectory is installed and update if necessary.Check the system requirements to see if the server's performance is sufficient.Can an event or function be located where this behavior occurs?Further procedure after the analysisSet the logging in MetaDirectory to Debug: MetaDirectory service crashIf MetaDirectory has crashed again, create a full memory dump:Create a full memory dump from MetaDirectoryNote which action was performed last before the MetaDirectory crashed and at what time this happened.Create log files after restarting MetaDirectory.Save the Windows Event Logs (event viewer).Create a ticket in our portal https://helpdesk.estos.de/Tickets/Submitand submit the collected data and information.