With the estos tech essentials, we have summarized current essentials around technology and support from our portal support.estos.de.
Best Practice: Set up replicator for Microsoft Dynamics 365 in MetaDirectory
METADIRECTORY REPLICATOR MICROSOFT DYNAMICS 365 HOWTO CONFIGURATION COMMISSIONING
From version 5.0.14 of MetaDirectory Enterprise, the replicator for Microsoft Dynamics 365 is available.
We've put together a startup best practice on the steps you need to take in the Microsoft Management Portals in Microsoft Azure Active Directory, when setting up the connection with Microsoft Dynamics for app registration and creating users, and how to configure the replicator in MetaDirectory.
Guide: Create ticket for estos technical support
SUPPORT TICKET TECHNICAL SUPPORT HOWTO GUIDE
We have summarized what you should keep in mind when creating a ticket if you want to receive technical support from estos Support in a guide with a brief description of the procedure and the most important information required:
Set up call forwarding for ProCall Enterprise
PROCALL ENTERPRISE CONFIGURATION ADMINSTRATION COMMISSIONINGLINESCALL FORWARDINGTELEPHONYOVERVIEW
In an overview, we have compiled helpful articles for you on the topic of setting up call forwarding with ProCall Enterprise. Here you will find advice and instructions for setting up call forwarding for CTI or SIP lines via feature code as well as the procedure for analysis and known error messages.
Authentication method not supported – error message on ProCall client after MetaDirectory server update
PROCALL ENTERPRISEMETADIRECTORY ENTERPRISEDIAGNOSISTROUBLESHOOTING
After the MetaDirectory server update to version 220.127.116.1105, the error "Authentication method not supported" may be displayed on the ProCall Enterprise client in the settings of the data sources.
This can be observed in the following constellations:
- In the estos MetaDirectory Administrator, "Simple" is not configured as the authentication method under User management with Microsoft Active Directory.
- In the estos UCServer Administration, "Windows Domain Authentication" is configured during user login.
- In the ProCall settings on the ProCall client, the "Use Windows login" option is disabled.
In the estos MetaDirectory Administrator, under "User management with Active Directory", switch to the "Simple" authentication method.
Create call forwarding profile: Call forwarding types are not supported by system TSP
PROCALL ENTERPRISE TROUBLESHOOTING ANALYSIS CALL FORWARDING
When creating a call forwarding profile in ProCall Enterprise client, forwarding types are offered for a TAPI line that is not supported by the system TSP (PBX/TAPI driver).
The behavior occurs in environments where the ProCall user is assigned a softphone line in addition to the TAPI line.
Our new article shows how to proceed in such a case by leaving the call forwarding unconfigured in CTI functions under Properties of the line group in the estos UCServer administration.
- ProCall Client call forwarding profile shows forwarding types for the TAPI line that are not supported by the telephone system
New releases at estos – recently released
PROCALL ENTERPRISE ECSTA RELEASES RELEASE NOTES MAINTENANCE
- ProCall 7 Enterprise 7.2.2 was released on as a maintenance release.
ProCall 7.2.2 Enterprise Release Notes
- ProCall 6 Enterprise 6.4.20 was released on as a maintenance release.
ProCall 6 Enterprise Release Notes 6.4.20 (PDF Download)
- MetaDirectory 5 Enterprise 5.0.14 was released on as a maintenance release..
estos Tech Essentials September 2021
- ECSTA 6 in Version 6.0.5 was released on as a maintenance release.
ECSTA 6.0.5 Release Notes
- ECSTA 5 in Version 5.0.17 was released on as a maintenance release.
ECSTA 5.0.17 Release Notes (PDF Download)
You can find an overview of our Release Notes here...
Do you have a contribution or suggestions for the next tech essentials? Then write to firstname.lastname@example.org
At support.estos.de you will find technical information and helpful articles on installation, commissioning, operation, maintenance, troubleshooting, tutorials, interesting facts about estos software and products in the various system environments. The articles are subject to constant revision and updates.